More Info
- Extra Phones
Phone: (602) 861-0221
Phone: (602) 753-0162
TollFree: (800) 964-1673
- Payment method
- master card, visa, discover, all major credit cards, amex, check
- Neighborhoods
- Camelback East, Valencia Acres
- AKA
Hike Shack
- Other Links
- Categories
- Other Information
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
GalleryView all (6)
Reviews
01/30/2013
I have been coming to this store for a few years now.I have always enjoyed the store and the staff there except this time.I went in to buy a new tent and it was a toss up between that 4 season bivy sac or a light weight tent after about an hour in the store i decided on the bivy. they really talked it up so i was excited to test it in the rain that day. i went out to my backyard and climbed in and sat in it for about 15 minutes and after i zipped it up i realized i'm claustrophobic. I called the same day and asked if i could return and get the tent i was looking at. they told me yes. Two days later i came in and they told me i could not return it but they would give me $100 for the $338 bivy .I then asked to speak to the manager and was left up front for over a half a hour waiting . I finally decided to go in the back to see what was taking the manager so long he was on the phone so i waited and waited. when he finally called me into his office his customer service skills were nowhere to be seen he treated me like i was some kind of criminal. He was very agitated and after the long wait and the way he was speaking to me i also got agitated. Then he got up and threw me out of the store and making a scene in front of customers like i was a criminal . This kind of service is not exceptable and after i spend easily over $1000 in his store and choose to drive over 45 miles just to go to his store.You sir do not deserve to be in business!!!!!!
Details
Phone: (602) 944-7723
Address: 3244 E Thomas Rd, Phoenix, AZ 85018
Website: http://www.hikingshack.com
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