Enterprise Rent-A-Car

Christine was very rude and they overcharged for the upgrade , did not pick up the phone from the lot that took ten minutes to walk from the lot to the aiport counter to tell them about a scratch. It took one hour to complete the rental from the time i signed the agreement because they overcharged me and had to go back in and tell them about a scratch on the car that was 2 feet long but since they dont walk out with you to check the car out you have to come back in , then she was rude when I came back in . I got a charge on my card today for it, then when i called her just now she was incredibly rude again, talked down at me, cut me off, and then hung up on me. I will never ever rent there again, seems to only cater to their own. They never pick up the phone she said it was because they were too busy to handle the phones too. They are just trying to make a sale on the upgrade and will not address any issues you have.. Beware of overcharging here and rudeness.