Squeeky Kleen Window Cleaning LLC

We hired Squeeky Kleen in early November 2014 to clean our windows. His crew showed up and used a razor blade to clean our windows. All of the windows in our house are scratched and scraped beyond any repair. We immediately informed Nathan Neal of the damage. He came to our house twice to look at the windows. He refused to acknowledge any of the large scrapes and scratches that are visible from more than ten feet away. He claimed our windows are defective. He claimed he uses industry standard tools and equipment. Every window manufacturer clearly states that you should never use razor blades to clean windows. This is especially true on tempered glass, as razor blades will damage the coating on them. We have new windows that are two years old, and old windows original to the house. We have windows from multiple manufacturers. It would be impossible for all these to have the same "defect". After almost two months of back and forth of his refusal to take any responsibility, he decided to finally file a claim with his insurance company. I contacted independent window cleaners and installers to give an assessment of the windows. Mr. Neal contacted some of these companies and admitted his use of the scraper tool. He was told that these tools will cause damage. His insurance company contacted me to inform us that the claim was denied because he caused the damage. They would not cover anything like this. It was only after his insurance company denied the claim that I received a pre-emptive letter from his attorney to defend him in our case. We are in the process of filing against him. If you have used Mr. Neal's company, Squeeky Kleen, to clean your windows, please check them carefully for any damage. If you are interested in hiring his company, please be aware that you may end up with having to replace all the windows in your house.