The staff is freindly and knowledgeble. I once went in to talk to them about selling several pieces of gold jewelry but I wasn't quite ready to sell it yet so I packed up my items and started heading out the door. I accidentally left a small gold ring on the counter when I left and they called out to me to let me know it was there. They could have easily kept their mouths shut and let me walk away without it but they chose to be honest. That alone has earned my loyalty to this place. I have also watched as they gave firearm advice to people who knew nothing about the subject. Their advice was fair and helpful. No BS. The store is a bit cluttered but in a good way, lots of nice items, guns, jewelry, video games, guitars, tools, laptops, all the usual pawn shop stuff but most of it is in nice condition and very clean. You won't find a $50 Les Paul Jr. but you'll get a good item at a fair price. Also, when they buy gold, they pay in cash, no Visa gift cards, etc. Just Benjamins.
Aftrer having dealt with a different gun shop in Jacksonville, my wife and I decided to visit Gun Gallery. We are both begginers in owning handguns and the staff was very helpful in explaining the basics in firearms and what to look for...no pressure to buy anything he showed us on the counter but made some good recommendations.....we traded in a firearm bought at another store that was just completely a wrong sale for my wife.....got a reasonable trade-in for it and bought another handgun from Gun Gallery...Staff is personable and friendly....Thank you!
This company is by far the best in the business. I have done thousands of dollars in build and customization work with these guys and they simply do the best quality work I've ever seen. I highly recommend them to anyone looking for great priced, honest, quality work. Austin makes sure every item that goes out the door is perfect. There simply is no company better out there for quality gun builds and customizations. I will definitely use them again very soon!!!