The staff are people who really want to please their customers. They are pleasant and spend time listening to your concerns. Their showroom is not fabulous, however, it is filled with examples of their work, especially Murphy Beds. We purchased our Murphy Bed from them and it was custom made for the space where it resides. We are very pleased with the look and function of our unit. It gives us book shelves, storage, and they hide the bed. They remodelled our kitchen and made custom cabinets which fit perfectly in the space available. We had them make custom dressers, a desk, file cabinets for our bedrooms and office space and they are working out just fine for our needs. Whenever you remodel, you run into difficult problems with condo rules and the like. These people did their best to work within the rules of the condo. We certainly have recommended them to friends and would us their service again.