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General Info
Many banks claim they offer clients more, but at First Financial Bank, we really deliver on that promise. Because to us, “more” means something more. We offer all the tools, technology and financial knowledge you’d expect from a larger bank, but our local community involvement, ability to make banking simple and exceptional level of personalized service are what the big, out-of-state banks can’t hope to match. Stop in and see us at the First Financial Bank & ATM Financial Center in Crown Point to open an account or get started online. First Financial Bank. Member FDIC.
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JJ
Jacqui J.

04/11/2016

Overall
Service

Terrible customer service, my son has been deployed at the last minute with three days to prepare to leave the country for 9-12 months. he reached out 3 times to close this account. It was never done. He sent me an email stating this was still not done and that they are charging him $3 a month if not closed.

I called customer service to see what we could do to avoid this. I ended up talking to a supervisor in customer service, Linda Rice. Who never tried to say ok I understand he is fighting for our country and I can’t give you any information on the account but I will take a look and make sure he is not charged anything while he risks his life for his country. She only told me she know someone in the army that could call out so my son could do the same. I told her he was in the field with no contact to phone or internet and she said there is nothing she could do because how could she believe what I’m saying. It is an account with no funds in it and getting a monthly charge

Details

Phone: (219) 226-2600

Address: 936 N Main St, Crown Point, IN 46307

Website: https://www.bankatfirst.com/personal.html

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