The Hair People

Great family shop,enjoy the folks and get a great haircut to boot!!! Can not reccomend enough!@#$%^&*

Affordable prices, great looking cut, hard working Italian folks who really care. John moved from Sicily to buffalo in the 70's. He met Nella and boom! Fireworks. The became hairdressers and now their son John works there. I just love these people.

Love the people that work there! Great, hard working Italian family, who know how to cut hair. good prices, and very friendly!

I wish I could give this place less than a star. I had very long thick hair going in and I wanted an inverted bob cut. I specifically told the lady that I want the back of my hair to touch the bottom of my neck, then angle it to the front and I pointed to mid chest where I wanted the front to touch. I knew she was already cutting it too short when I saw her start, but I am generally polite, easy going, and admittedly a bit timid, so I paid for the cut and included a small tip to be respectful. I thought maybe when I got home and styled it straight that it would not seem so short (because my hair is curly when wet).

My hair is now so short that it barely comes past my jaw and it is mid neck in the back. I was so distressed I called off work and went back to the salon only a few hours later crying and explained to the lady that I never complain but I am very dissatisfied with this cut. I was not at all aggressive. She was completely rude and unapologetic and told me "she did not have time for this, you said you wanted it short, now you need to leave".

DO NOT GO THERE! VERY RUDE HORRIBLE SERVICE.

I did not let this go. I could hardly sleep because I felt so disrespected. I can not believe someone who runs a business could treat someone this way when this is something that is going to make me feel self conscious for at least the next 6 months until it grows out a little. I went back the next day and entered the store to get her name to file with the BBB complaint form and she flat out refused and locked me out of the store. So I called the cops. They told her she could not legally with hold that info from a paying customer and eventually decided to negotiate with me.

DOWN TO THE VERY END I WAS STILL POLITE AND FAIR

I requested a 50% refund and their business card to file with the complaint to BBB.

It really should not have went that far and I am still in shock that she would not even try to talk or come to some sort of agreement. I just wanted an apology, but never once did she even try to be sympathetic.