Unprofessional & UnorganizedToday marked the second negative experience in dealing with an incompetent business owner. The older woman managing the appointments was clearly scattered as she failed miserably at an attempt to multitask. Her first failure was scheduling an appointment for our daughter on the wrong day. This resulted in our daughter sitting for nearly 2.5 hours waiting for the hair stylist to arrive. Not only was the ball dropped there though the business owner then listed our daughter for box braids instead of kinky twists, as requested. The business owner took no ownership over her errors. She proceeded to make childlike excuses for her mishaps which exhibited a great deal of unprofessionalism. My wife and daughter have no desire to return to this establishment as it does not meet their expectations. Clearly this individual has lost other customers as the greater majority of this salon's reviews rate very poorly. CONSISTENTLY OFFERING POOR CUSTOMER EXPERIENCES!!!
Best haircuts in the city of Buffalo ny..family oriented business safe environment barbers are on there game when it comes to all the up dated styles
The two barbers (Edwin & Pablo) really does a good job! But its useless to schedule an appointment.I took my husband and son to get a haircut on a Friday morning around 1030am (Pablo ) who usually cuts my son's hair wasn't even there,so i made an appointment to come back @ noon. I live all the way in East Amherst... went home and came back by Noon (Pablo) was there but already had someone in the chair. I said ok well when hes done with that person he'll start either my son or my husband being that we do have an appointment.Ok soon as Pablo was done cutting the little boys hair i watched the father of the kid whispered something to Pablo in Spanish. Pablo said i got you and once the little boy got up out of the chair his father sat down and Pablo started cutting his hair. I couldn't believe it. My husband said Screw this place we'll take our business somewhere else. Its not fair that Pablo took his (buddy,Boy,friend,Homie,etc) over us. We had an appointment.No matter what nationally or language is spoken we all are in the USA Paying with US money.. So with that being said the Razor Pro's will never get my business nor will i recommend any of my friends,co-workers or family to go there." RAZOR PRO'S,S STEP YA GAME UP WITH BEING A MORE PROFESSIONAL,INSTEAD OF BLAMING YOUR RUDENESS ON BEING SO BUSY AND EVERYONE COMING AT THE SAME TIME.ITS CALLED "SCHEDULING AN APPOINTMENT FOR A REASON". Shame on you's.
Don't bother make an appointment, they take walk ins in front of your appointment leaving you hours and hours of waiting. I had a 9 o'clock appointment was told it would take 3 hours for my service, meanwhile walk ins are coming in from the street and leaving before I did. The owner was unprofessional and rude and had the nerve to give me uses hair products for my inconvenience. Save your money. They have a lot to learn about customer service.
My husband and son get cuts from Joe. He's a trip! Super sweet with the kiddos and gives lollipops after a cut too!