I traveled with my husband on business. We were on the 13th floor which is one of the Club floors, providing complimentary breakfast until 9am weekdays. I arrived shortly before 8:30, expecting a nice warm breakfast. Not only was it not warm, it was for the most part nonexistant, Only leftover cold oatmeal, some bacon and sausage, 2 crepes which looked like they'd been there for days, and box cereal. No eggs of any kind (how hard is it to hard boil or scramble a few eggs?) When I asked about eggs I was told that I'd have to order those through room service. This place makes the LaQuinta look like a million bucks. I went back to my room - it was about 9:15 - and called to set up a massage. I knew they didn't open until 10:00 by the colorful flyer on the wall in the elevator, but thought I might call anyway, and maybe get my name on the list. I got an answering machine which told me to leave my name and room number so they could call me back and confirm. So I did that. No one ever called me back. I even called again at about 11:00 and got the same message. Had I known no one would call, I'd have taken a cab to Chico's and spent my money there! Count me out of future business trips w/my husband if the assigned hotel is the Omni Austin Downtown. All this being said, your valet and front desk staff were top notch.
13500 Galleria CirAustin, TX 78738
From Business: Hand and Stone offers professional Massage, Facial and Hair Removal services tailored to your individual needs. We are open seven days a week with extended hours so…
Jeremy is an awesome trainer! He's fun and motivating. Great resource for nutritional guidance and healthy living. Highly recommended.
I drove in tired from a long trip and called this company. They were by far the best people I've dealt with in a very long time. The massage therapist was professional, punctual and it was evident she enjoyed her line of work. There are lots of people out there who sort of treat you like you're part of an assembly line. They're in and out and don't really take the time to understand what's going on with you. I appreciated the fact that the therapist really seem to care about my aches and pains. She focused on my areas of concern and treated me with the care I feel I deserve as a customer. They're great; I highly recommend them and I'll definitely call on them again when I'm back in Austin.
I love this place so much! The decor and ambiance is wonderful, but I love my OrganicSpa aesthetician Sara more! She is the reason I go to this spa. She hands down gives the best, most thorough yet gentle and relaxing facials I have ever received. Her microdermabrasion technique leaves my skin looking almost scarless. Repeat treatments from her have given me the best skin of my life. Truly life altering facials. She honestly cares about her clients concerns and listens. She then treats you according to your specific needs. She is truly the best!