This was our second time bringing our car to Cooks on Main in WC. When we got the initial quote it was right in line with others. While we preferred a competitor, as they seemed to respect us as indiviuals more, we went back to Cooks as they are a preferred vendor from Farmers----by using t his facility we get the Farmer's guarantee to back up any potential problems-- My wife picked up the car today. The front bumper was attached as good as the estimator attached it with his bare hands prior to us leaving as the part needed to be ordered. When my wife expressed concerned, she was accused of putting too much force on the repair, by the estimator, Tim Collins. The quote came over $100 more, which they just pass on to Farmers, She was disrespected and talked down to. The same thing happened the first time. If you feel more comfortable with another shop, take it there where you will be treated with diginity. Kee's Auto Body in Concord was much nicer and I think next time we will go where we are respected. Only time will tell on how good of job they did. Our new name for Cooks is CROOKS ON MAIN-----BEWARE
these people are crooks, I took my minivan to be repaired and they use old parts, bumper, headlight, etc,stay away from this workshop, she told me w…
30. Jim's Auto Body
2520 Monument BlvdConcord, CA 94520
From Business: *Free Pick Up and Delivery *Established in 1962 by Owner Jim Maltbie *100% Environmental Compliance *Latest Technology in Refinishing and Body Repairs *Direct Rep…
It is never a good thing to need a collision company - you start off in a negative mood because your car has been damaged and hopefully it wasn't your fault. This happened to me... fortunately my experience at Cooks was pleasant, easy, and professional. They seem to understand the problem well and work seamlessly worth your insurance. Most importantly the work is done right and I you could not tell anything ever happened.
Everything about my experience was excellent. The job he did was perfect and he is a very kind and friendly human being. I highly recommend Jack.
I was back on the road quickly and very satisfied with the work and professional staff at Jim's Auto Body.
Jack is a Great business to work with, always the best