I bought a Traxxas QR-1 from hi-tech hobbies yesterday (1/22/14) and when I got it home it wouldnt work out of the box. No problem the owner said if there was an issues I could just bring t back and he'd exchange it. So I called him up this morning and told him what was going on. I explained to him that I read the manual and charged the batteries and put it on a flat surface and it wouldn't take off. I was then met with an onslaught of Im a liar and for some odd reason he began to tell me his history with radio control vehicles. He then made the tall claim that nothing he sells is ever defective and he has never had to return anything in all his years. He then said that I obviously broke it and I was just out to get him and how hard it is for him to stay in business because of people like me. excuse me? I wasnt even asking for my money back. I simply just wanted to exchange it for another one. Im not sure why that was so hard. He then told me that traxxas would never do a warranty repair or issue an rma on it. This is where I had him and knew in fact he was the one being a liar. I had called traxxas prior to calling him and the tech at traxxas sent me an rma via email and to ship it into them when I was ready and apologized for it not working out of the box. Before I hung up with them to call hi-tech hobbies the tech at traxxas said there shouldnt be any reason though why your local vendor shouldnt just exchange it for you. Well surprise surprise, straight from the horses mouth they said it was ok. So why then would the owner of hi-tech hobbies say it just not possible and all of this. I dont know if its a case of pride or a case of being cheap. I called him after i called traxxas because i wanted to work it out ont he local level and continue to do business with him. It didnt work out that way though. Either way it goes I dont appreciate being called a liar and I dont appreciate the poor customer service I received. I wasnt asking him to go above and beyond or way out of his way just to exchange a defective product. To be frank the owner is arrogant, ignorant, rude, and has a know it all attitude. He's older than I am so you'd think he would have heard the saying, " you get more with sugar than you do vinegar" I guess not though. I would give this place zero stars if i could.
This is the best hobby shop in Raleigh, NC by far! They sell a good variety of RC cars and trucks, and helicopters as well! They have a lot of spare parts if you break something, and if you can't fix it yourself, they also do repairs! The owner, Alfredo, has a vast knowledge of RC hobbies. They will also paint bodies for your cars, which is great since I can't do it myself very well.
this place is about 40 miles from my house was told about it . so took a drive let me tell ya .had every thing in stock that i needed even had the misseils for one of my copters that i could not find they had them on the wall. alfredo olguin was vary helpfull with my questons .would defftely go back . my even buy a copter from them
I bought a 2.4 Ghz R/C series 4 channel Hubsan Lynx Helo at HO-B MAX Northgate Mall in Durham, no help from them. Young black man has no customer service training. He wouldn't hear me out that the Helo was not tuning right. I took my Helo to HI-Tech hobbies store in Raleigh. Alfredo Olguin tune it. . Now it's flyable.. And I didn't even bought it there. I will go to Hi-Tech hobbies store with all my needs of R/C products. They are customer friendly and real helpful. Don't waste your time going to HO-B Max at Northgate Mall waste of your time and money. I even bought an extra set of props.
This is a great hobby store. Every time that I go, there is great customer service and they are very knowledgeable about the products that are in and out of their store. The owner, Alfredo and his staff are awesome. I don’t know how other customers feel, but this store goes above and beyond.