I will never go back to this salon! Jessica-the manager was suppose to highlight my hair-instead it just looked lighter all over. When I called her about it she was very rude and said "oh honey-we don't do refunds" She was very argumentative with me and rude!!! (told me she knew what she was doing) Don't recommend this place or her!
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Terri is my stylist. She is wonderful! I have gone through a bunch of stylists and I tried her one day. I knew when I walked in the door and saw her haircut, I knew I would get a great cut from her. I even had her put color in my hair and it was great! I recommend Terri and Creative Cuts for a great haircut!!! Lisa D.
Ellie Brown is my stylist and does and great job! she isn't afraid to try new styles and has a sweet disposition...reading some of the other reviews on here made me want to share my experience because I've always been surrounded by people with a great attitude every time we are there and the prices are very reasonable!
Kathy (the owner) has been cutting my hair for years! She's sweet, kind hearted, and just overall an amazing person. I needed a haircut terribly, and my dad took me, but we were hurting for money. Kathy refused payment, and even gave my dad a $20 gift card to Food lion. I've never had a bad haircut from her, and will go to her until she retires. I love you Kathy! :)
Anita Moss is a wonderful stylist that takes her time and listens to what her client's wants!! She turned my hair crisis into something amazing!! Wonderful highlights that look natural not chunky and fake in addition to a great cut!! The salon set up makes the client's feel welcome and comfortable as each stylist has their own individual room so that you are not out on display for the world to see until the magic is done :) Everyone i encountered was very nice and sincere today. Will be back!!
My last experience when visiting this establishment floored me with unprofessionalism. I was greeted by the owner, Kathy, late in the day. Everyone had left, and it was just me and my stylist and the owner. My stylist began cutting my hair and then was rudely interrupted by the owner stating "I'm glad it is just you, referring to myself, and he can wait" she then pulled my stylist into the other room and proceeded to loudly harass her, which I heard every word. The interrogation went on for a few minutes and the situation escalated. My stylist came back to me to apologize and continue on with the cut. Next, the owner came out and stood over the both of us telling my stylist that she needed to "hurry up" and finish my hair cut and if she didn't, that the cops were going to be called. She was firing my stylist in the middle of my cut. This is the worst customer service I've ever seen coming from a business owner. The cops were called and I had to leave with half a hair cut due to a conflict which could not be professionally resolved not in my presence. When the officers arrived the owner's demeanor changed drastically, back to that seemingly sweet person. When just a brief moment ago, she was irately speaking to my stylist. The cops tried to arrest my stylist while she was gathering her belongings and the book with her client information, however the owner took the stylists' book from the salon so she was not able to get it. I will never return or recommend this place of service to anyone. Horrible Horrible owner I could not believe this!!!!!!!!!!!!
They do not provide refunds for haircuts that are hack jobs. They just offer to recut. If I get one bad one by a stylist they select, don't think I want one by any of them. Very dissappointed my daughter's long hair has to lose over an inch to just be even.
While back I would have agreed with the previous review...but they have since hired some really good stylists. My color was ruined by someone and 2 blonde girls there fixed it for me and totally for free!!! I was thrilled with the outcome and that they went above and beyond to fix it....they definitely knew what they were doing!!
Be very careful & get written receipts, esp if using a charge card. Stylist not only destroyed our hair but STOLE money from us, Totally hacked up my hair & dyed it blonde (was to be brown with highlights). Daughter's hair was to be blonde but is also totally destroyed & looks dirty grayish brown/blonde. Regis resolution is a GIFT CARD rather than a REFUND. Charged for services NOT done. Impossible to correct what was done, but Regis seems to think FORCING people to use their services is the correct response. Stylist added a tip to the charged amount PLUS a CASH tip before we had seen or knew what he had done to our hair! Never gave me a written charge receipt or itemized statement of services. NEVER trust REGIS or COST CUTTERS or their stylists! Should have given total REFUND for damages and destruction this guy is responsible for. Do not want MORE services! Basically STOLEN MONEY and destructive people to deal with. WARNING! Don't trust them! Totally not happy with this mess or REGIS rep's idea of resolution. It's WRONG. NO ONE "likes" my hair! It's not just a mess, it's destroyed and short! NONE of them deserve a "star!" – Totally destroyed and angry