Bought a brand new product from HOBBYTOWN costing $400.00 dollars. Upon returning home I found the product to be defective right out of the box. Returned to Hobbytown in less then 24 hours to be told no refunds, returns or warranties. If you leave hobbytown with your merchandise, it's yours wether it's broken or not! HOBBYTOWN USA sells broken items and then tells you sorry bout your luck. So if you wish to be robbed head on down to Hobbytown!
Friendly staff, wide selection, prices range from great to OK. Interesting variety of items, plastic models, RC kits and parts, N and HO trains, learning toys, lego, model rockets, and more. Shop has a little bit of everything, but the best selection of Gundam and sci-fi models in the area by far. The studio-scale battlestar hanging from the ceiling is worth the trip by itself!
I bought a boat on Thursday 5/22/14. While doing the proper pre-check (checking steering/throttle) the throttle would cut out after a few seconds. I took it back on 5/23/14 before going to the lake this weekend and picked up a more expensive, larger model. To my surprise while doing the pre-check on this model the throttle worked great but one of the plastic pieces connecting the servo arm broke during the pre-check. Needless to say I was about two hours away with no boat for the weekend after dropping around $200. I got back into town today and rushed to the store to return/swap the model.Admittedly I barely made it in time 3-4 minutes before closing (5pm) but the store manager Steven told me he couldn't help me and I would have to return on Tuesday (tomorrow is Memorial Day). After being home from the lake I was hoping to use whatever I got in our neighborhood pool. His reasoning was it was almost closing time and he had to "get his guys out of there." While I can appreciate that why didn't Steven, the manager, step up and do a return and/or swap which wouldn't have taken more than a few minutes. Why was the door unlocked if they weren't open for business? If you have your door unlocked be prepared to help customers that walk in or lock your doors and only let out the folks who are still there, in my opinion.In college I worked retail at Best Buy and Staples and it was fairly common to have people in the store a few minutes past closing and we always helped them even if it meant staying a few minutes after closing time. So here I am with two defective units in a row and no one wanted to step up to help me. I am a repeat customer and have spent quite a bit of money there but I will no longer.On Tuesday I plan on returning my items for full credit and will inform the local franchise owner of this. Many times when going into the store the employees (not all of them) act like they are too good to help you and they are RC gods who you must bow down to if you ask a simple question. This is not good customer service and I will be voting with my wallet by spending my future thousands elsewhere. They aren't the only game in town and I can also buy online moving forward for much cheaper.If you live in the Tulsa, OK area I would not advise buying anything from them. After 8 heli's, 4 planes, 1 truck and now 2 defective boats I am done. That doesn't account for the numerous upgrade parts, repair materials and other items purchased there. If this is how they treat their customers I no longer want to be one of theirs.