I normally don't like spending much for a full auto detailing however our SUV needed it. I contacted Joel's mobile to set up an appointment. They arrived at my house and gave a brief explanation on what they were going to do. They asked me to highlight any specific requests. Then they went to work. Part way through they identified the need for an acid wash treatment to remove some hard water stains and some soap stains left by other car wash places. because these stains were on the windows and doors, the owner "Joel" came out to look at the problem and self treated the stains. Everyone, even the girl on then phone, was polite and professional. I highly recommend them to anyone considering the service.