Very professional and patience with me. I would recommend them to anyone. Thank you for your consolation!
Tracy was respectful, trustworthy and friendly. I absolutely love my car. Thanks Tally Whips for my great experience on purchasing my 1st car. God bless you guys!
Aymen Beshay REFUSED MY CERTIFIED LETTER...HERE IT IS AYMEN...December 10, 2014RE:VIN # WBAVB13596KR56696As you know, the 2006 BMW 325i we purchased from your dealership on Nov. 4, 2014 was in a state of disrepair upon purchase. The car bore a sign at time of purchase that read “30 day, 1000 mile warranty.”On Nov 5, I returned to your dealership with the car due to a brake indicator warning lamp as well as another indicator lamp that was illuminated before I even arrived at home with the car on Nov 4th. I was also concerned that the steering wheel was whining when turned. You sat in the car, turned the wheel and heard the sound. You told me “it will work itself out, if not bring it back in a week or so.” You should recall that you opened the hood and waited for the engine to cool down so you could remove the cap to the coolant reservoir. It appeared to be empty. You had a mechanic bring around a bottle of antifreeze and poured it in saying it just needed coolant, everything is fine. 2 weeks later the car was deemed not operable without a new coolant tank, lower radiator hose and a new sensor. A $410.00 repair. Please see attached estimate. Also please notice that the mileage at the time of the estimate is less than a 1,000 miles and fewer than 30 days from the date of purchase. When I spoke with your office manager she called ME rude for being upset, and informed me that you were out of the country for several weeks and I would have to wait for your return and you would be in touch with me. Clearly several weeks have passed and you have not contacted me as promised to resolve these matters.You stood in front of your establishment the day I bought the car and told me that the brakes on the car I was buying had been replaced and everything was good, but the indicator light just needed to be reset to turn it off. "Go to BMW they can turn it off for you.” The fact was, that your mechanics put the brake pad sensors on the wrong wheels, left front to right rear, right rear to left front. In doing so, they broke the car side of the connectors forcing them in and cross threaded a lug ruining it. When I took it to a brake specialist to have the indicator reset I was told that "whoever worked on this car had no idea what they were doing and had no business working on brakes!" When I brought this to your office manager’s attention, she informed me that she had contacted you and respond to this issue by making a loan payment for me that will not cover the cost of the repairs. Please see attached receipt for the brake repair reflecting the notes from the brake specialist regarding the left rear wheel bolt being cross threaded when the brakes were worked on prior to my purchase. The lug has not been fixed at this time, rendering me vulnerable to yet, another repair cost I should not be responsible for.While no one at your dealership has contacted me or made any effort to resolve these repair issues the situation has escalated to the point where I am stranded without transportation. This situation left me no option other than to seek legal advice. I am, at this time, giving you 10 business days to respond to this communication and resolve these issues. If you choose not to resolve this I will then contact The FL Bureau of Consumer Affairs, The Better Business Bureau, The Florida Department of Professional Regulation, and will proceed with a formal complaint through my attorney, seeking repair costs as well as attorney fees and court costs. While I understand you are in the business to profit, you told me that you couldn't sell the 2011 Kia forte with 33,000 miles that I was trading in on your lot..."it will go to auction, no one wants a Kia". You gave me $5500 for it. You are now selling it for $11,000 on your lot. I believe there is room here for you to do the right thing. Not doing so would be shameful, morally, ethically, and fundamentally wrong.
Loved my experience with Tally whips made my dreams come true couldn’t believe it .... This is only the beginning my family and I will be back !!!!!
Tracy and Jeremy were very honest about everything. They will tell you up front about look fors and potential risk. Depending on your budget they can get any car to mee your needs! I went in for some simple upgrades to my Jeep and have since bought 5 cars from them! Amazing small business that truly represents the BEST of good ole American free enterprise! Thank you Tally Whips!
Very honest and trust worthy, instantly made me feel comfortable. Reasonable price, Great work. Definitely will shop with them again.
Nice call from dealer. Helpful .
Courteous and kind and willing to negotiate .
Guys were great working with me! I'm sure I wasn't a typical customer. I got a fair deal and everyone was happy. Ashley, in the office, was fabulous! Found a few things not add stated but over all will shop there again. Thank you!