Eyeglasses in Springfield, MO

If I could give a negative stars I would. I experienced a level of incompetence I can’t even believe. The first dr. I saw did a 4-5 minute exam. She gave me my prescription and to make a long story short, it was wrong. I went back in and had a different dr. He said I needed 2.5 yet her rx said 2.0. I even bought upgraded frames and lenses. 6 weeks and I’m still waiting for my glasses!!! My next step is the BBB.

Unfortunately I have to leave a very bad review for this shop. Not only is the quality of their work poor, but their customer service is horrible.My wife had worn glasses for many many years and went to Eyes Glass World in San Diego, CA last year to get progressive lense glasses. When she received them, she could see letters and numbers "engraved" in the lenses near the line of vision. She asked about this and was told that it is very very rare that the patient can see these, but that she will get used to it.She never got used to it, and the best way to describe it is that there were two blurry spots in each lense.Just this week we want to the Eye Glass World in Springfield, MO because she has noticed a difference in her vision. When talking with the original person we explained that previous situation and she said that would absolutely NOT happen again and that the people in San Diego cut the lenses wrong.After we picked up the two new pair of glasses it was found that they had the exact same issue. In fact they were even worse. The lense technicians and lab manager claimed the only thing that could be done to fix this was to upgrade to a considerably more expensive set of lenses made by another company.After already spending $350, we did not feel that was right considering we we're very clearly told this would not happen again. We asked for a refund and are currently waiting for that to happen.Today we want to another optometrist and we're told the first pair of glasses (from San Diego) are cut completely wrong. Not only are the numbers centered on the lenses, but the progressive sections were cut in the wrong places. We ordered new glasses today from a more reputable company that uses Nikon lenses. If we do not have the refund by Thursday, I will post an update stating that...

These folks were excellent. I couldn't be happier with my experience that i had here. I was looking for a place for myself and my wife to purchase glasses, contacts and get our eyes checked. I also wanted good service. These folks catered to my every need and question. I asked many pointed questions before deciding to do business here. They were very helpful. They offered the lowest price on many things and were willing to match prices if I could find them cheaper somewhere else. The eye doctor was very detailed and made sure he had the right prescription. The glasses were buy one get one free. We walked out of there with everything we needed and also saved a lot of money. Also, the next three years worth of eye exams are FREE! Thats right ....FREE. This decision to use Eyeglass World will really pay off!