Moving my Review to the correct business listing. Affordable tow and really good service. They were quick as well.
3417 Constitution DrSpringfield, IL 62711
From Business: Ruggless Automotive Service Center is a complete auto repair shop in Springfield. Locally owned by Roger Ruggless this has been a family business for 30 years. Yo…
No integrity. We were quoted 190.00 to get our vehicle out of tow due to the gates already being closed however the following day it would be 160.00 because the gates would be open. They called us later that evening to advise when they tried putting the car in neutral the windows came down. Due to that reason we decided to come get the car that evening and pay the 190.00 we were unable to get the vehicle because they do not accept credit cards for this service. Because of that we had to wait until the following day to pick up the vehicle when we would have the full cash. While we were there we raised up the windows. The following day we picked up our vehicle we were quoted over 200 dollars not the 160 previously quoted. Reason being is because we went through the gates and raised up our windows and because it was past 10 am! Understandle these are your guidelines but why wasn't this communicated. We were told come anytime after 8 when the gates open. We also weren't stopped at the gate to say hey you can't raise your windows up otherwise you'll be charged and additional fee. These people have NO INTEGRITY and are only here to nickle and dime you. We were yelled at and interrupted when trying to speak. There are many other tow companies in the Springfield area that will keep there word or at least be upfront about there fees. Take your business elsewhere if you want to be treated with respect. I'm sure they are a very successful business it's a shame that don't care about there integrity or even making a simple exception. Hopefully In the near future if they need a favor they'll be treated like crap as well.
Toms very helpful .My driver broke down at 5:00 in the morning and they.quick getting to him . Tow driver able to provide contact to garage and getting driver back on road Thanks to their help driver was able to complete time sensitive freight Thank You Roberts Delivery
Last night at 11:45, on his way home from work my husband broke down. The car would run, then stop. I drove out to meet him and make sure he made it home. At 12:55 am when the car no longer started back up we called Toms Towing. First no answer then the third call a woman answered and took our name, location and phone number. We had been stranded right in front of Southeast High School. (11th and Taylor) She told us it would be 20 minutes to a half hour. After about 20 min the police came by to ask if we needed help. Told them Tom was on his way. 15 minutes later they came back. and ask if they should call someone as they tried to verify at Toms and no one answered. We said we thought someone was in route and would wait FINALLY we tried calling back to Toms (6 times) no answer. We used police number to have another truck called and finally got a truck at about 3:20 am. Tom's had NEVER shown up at that time. They had our number and never enven called to explain anything the next day I DO NOT RECCOMMEND11111111111111
thanks abarth will call you again your the best in town
professional towing great service thanks a lot will recommend this company to all my friends
was involved n an accident , Tom's came out , was very prompt and was able to store my car until the insurance company got out to look at it . wow was I impressed , lots of space and it was even concreted