What You Need to Know About Traditional Water Heaters »
Decide if a traditional water heater is right for you, and how to find the right one.
1023 W Dorlan Ave Ste ASpringfield, IL 62702
From Business: Welcome to Collins Plumbing & Heating! We are a full service plumbing, heating and cooling company serving Springfield, Petersburg and the surrounding areas. Our …
Decide if a traditional water heater is right for you, and how to find the right one.
Hard water can cause scaly buildup on your bathroom and kitchen fixtures; increase water bills; and clog pipes. Learn what you can…
Water heaters differ in terms of the fuel they require. Each type of water heater has its strengths and drawbacks, including fuel type, and it can be helpful to know what these a…
I called for a hot water heater that I could not turn on. They came out in 3 hours and were at the house for 5 minutes .It turns out that I did not see the pilot light was on and literally there was nothing wrong with the unit. The charge was $135 -- I asked for a price break and they called and said if I paid cashier would cost $125 Needless to say I had to charge it since I did not have the $$. On top of that charge they also charged me 4% for using a credit card- which is 1% over customary charge. So, to summarize--service was great but was very expensive. I understand that they had to drive out here but $135/ hour is a lot of money. I literally paid $135/5 minutes.
call the number and got voicemail... let me tell you, just from that I didn't want to do business here...
Let me start off by saying that I applaud any son who looks after his mothers well being. seeing her taken advantage of is heartbreaking and upsetting. If I thought my mother was taken advantage of, I would have picked up the phone and contacted this contractor myself and straightened it out. This is what I wish this son would have done. I sometimes feel the only reviews that get posted are negative and that is a shame. My name is Steve Ray , I own and operate Steve Ray Plumbing Service Inc. I have been in business for 13 years and this is the second bad review I had gotten since then. the other one I replied to and it got dismissed by the website. I thought I had already gotten this one replied through, but I have had problems with my posting . I want you other readers to know that I have never taken advantage of or overcharged a customer in my life. This review that this person had posted is incorrect and unwarranted. I will explain: His mother had called our business and we dispatched one of my employees , a very knowledgeable technician to got to her home. He arrived to replace her garbage disposal. He wore booties upon entering her residence as we always do. She asked him to look at her drainage situation under her sink. She requested that she would like to have the garbage disposal installed on the other side of the sink. My Technician obliged her request and explained to her it would take longer. She agreed to have us do the work. My tech went out got tarps and put down everywhere that was necessary from the front door to the kitchen and placed all his tools on the tarps. All the drainage had to be replaced, due to none of it being able to fit as a switch. She watched my tech the whole time he was there and when it was complete, we had fixed one code violation and improved the drain capabilities by removing a baffle obstruction. She was very pleased with the work and asked my tech to check her shower for a problem there with the doors. My tech obliged and took photos and explained to her the problem. This took longer than 1 hour to complete all this. Had we just replaced the garbage disposal and been done, yes, that would have only taken one hour. When my technician gave her the bill, she was not expecting our hourly rate to be that high. Our hourly rate is cheaper than most competitors that offer professional service. She called me after my technician had left and we talked about how she could not afford my rate due to her income. She was pleased to say the service was great and the technician was great. She commented on how clean the work was done and very happy over all. I explained to her that having a shop, several - 80,000.00 box vans, digging equipment , employees , insurance, etc... that I could not come out for a lesser rate then we charge. She had no hard feelings as toward me or my business. I think her son did not understand the extent of what services were provided. Had he called me to ask , this could have all been avoided. I think the premature emotion here is overwhelming and costly to businesses like mine. I want this customer to know that I thank her for her years of service in the special education field. As far as her son goes, I cant believe he has a masters degree in business and could not pick up a phone. Once he is in business, I'm sure he will run across an unwarranted act against him or his business. At Steve Ray Plumbing Service Inc. we provide a professional service with fully stocked box vans that carry everything for residential repair and or replacement for all plumbing needs. Thank you for reading.Sincerely, Steve Ray Steve Ray Plumbing Service Inc.
Replaced a garbage disposal for my mother's home. Her home is approx. 12 yrs old. Would you want someone treating your mother this way? Well, today was Mother's day, and I my mother informed me of an appalling experience regarding Steve Ray Plumbing Service in Springfield, IL. My mother is in her 60's, she is a retired special education teacher (It takes a special person to teach young individuals with disabilities, and even more so...dedicated 35 yrs of her life doing so), my mom lives alone, and my mom is on a fixed income. I work two jobs and I am finishing my graduate degree in business, I am extremely busy to say the least. She understands my hectic schedule and did not want to burden me (it would not have been a burden to me because I will do anything for mom) by asking me to install her new garbage disposal. So, she called Steve Ray Plumbing in Springfield, IL to handle the removal and replacement of her garbage disposal (she was referred this company's name by some friends). -My mother purchased the new disposal herself for $97.00 at Lowe's. -Steve Ray Plumbing Service charged my mother $355.00 to install her disposal. (install included minor plumbing reroute of the dishwasher hose). This routine service call should take an hour tops. This was not an after hours service call. As I stated before, my mother bought the new disposal herself, she was charged $355.00 for a garbage disposal replacement (with reroute of dishwasher hose) on a 12 yr old home. This is truly despicable in my opinion, and if the owner of Steve Ray Plumbing was aware of this, he should be ashamed. As I expressed my utter disgust to my mother regarding this experience with Steve Ray Plumbing and the amount of money which she was charged, she asked that I do NOT tell anyone because she is embarrassed (broke my heart). I could not let this go without doing everything I can to share this story. To conclude, I thought this story is worth sharing and everyone needs to read it. I work two jobs, I am also a business owner myself, I am also an entrepreneur, and I am finishing a Master's Degree in Business...I will never condemn a company for striving to earn an honest profit...but I refuse to endorse this company. So I ask you again, would you want someone treating your mother this way? If you would like to contact me please do. If you wanna contact my mother, DON'T! "A happy customer tells one friend, an unhappy customer tells everybody." -Unknown "Your most unhappy customers are your greatest source of learning." -Bill Gates
Excellent service. Have used them for both home and business.
If you own a house or commercial building, you're bound to need a plumber at some point. Here's a list of the different kinds of plumbing services you might need assistance with:
You might only think of needing a plumber when the pipes in your house burst. However, a plumbing contractor also installs all of those pipes, whether they're made of PVC or copper, in your building. Professional plumbing services also lay pipe in place for wastewater, rainwater runoff and even air conditioning systems.
Not only do they install pipes, plumbers set up sewer lines and vents as well as gutters, down pipes and storage tanks for residential and commercial facilities.
Just like getting a regular oil change for your car or truck, your home's pipes and water system also need regular maintenance and check-ups to ensure they're running right. This is why plumbers also offer upkeep services to test your entire plumbing system on a monthly or biannual basis to catch any issues with your pipes before they become an emergency.
This type of work spans from moving a water line or cleaning a sewer line to installing an ice maker or even a hot tub.
Most likely, you'll need a plumber in case of an emergency repair. Services can run the gamut from repairing a clogged toilet and leaking faucets to replacing whole water heating systems. Some jobs can take just a few hours while others might require a day or two of work if the repairs are extensive, such as replacing a hot water heater.
Other tough jobs could require your plumbing contractor to put his or her carpentry skills to work by sawing through walls to get to your pipes.
You can also hire a plumber to get the cost-saving advice you need. If you're interested in buying a new home or property, it's smart to hire a contractor or a plumbing service to not only tell you if the building's foundation is sound, but also if the pipes are in good working order. You wouldn't want to purchase a new house and repair the damage someone else did to the property. This is why many plumbers also offer consultancy work to check a facility's water and gas systems and advise home and building owners on best practices they can perform to minimize damage to their pipes.
Having plumbing work done, whether it's for your home or business, can be incredibly expensive. That's why it's vital for you to ask a plumbing service the right kind of questions before you hire them. You want to do as much due diligence on your part as possible to get a professional who will not only do quality work but also charge you a fair price for it.
It's best to hire a plumber to do a simple, everyday maintenance task for you first so you can judge his or her work. If you're happy with it, save their contact information so you'll have them on hand in case you need an emergency repair. This can spare you the extra worry and anxiety of having to track down a plumber if you have a broken pipe. Additionally, it can save you from being overcharged.
However, what should you ask a plumbing service if you've never even hired one before? Here are a few questions that can help you identify the professional from the amateur:
Are you licensed and registered?
Some states do not require plumbers to be licensed, but for the safety of your house, the people living under your roof and for your pocketbook, you'll want a licensed plumber to do the needed work.
A licensed plumber means the person completed the necessary education or training required to work as a professional tradesperson. Hiring a licensed plumbing service means the people working on your building are knowledgeable about water and gas pipes. If you use unlicensed workers, you run the risk of them damaging your home even further and endangering you by doing faulty work.
Check your state's laws beforehand, as hiring an unlicensed plumber could be illegal where you live.
Not only do plumber apprentices have to complete their training and education to receive their licenses, they also are required to pass a criminal background check and carry liability insurance. Hiring just anybody can make you vulnerable to fraud since unlicensed plumbers might not know what they're doing or could pretend to fix something and end up charging you for the incomplete work.
Are you insured and bonded?
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building. Remember, not all plumbers are the same and not all of them carry the necessary insurance and bonds to protect themselves and your home from damage or shoddy work.
How many years have you been in business?
Not only do you want a licensed and trustworthy professional, you'll want one who's been in business for a few years. More experience also means the plumber will have a prior work history you can check. A more inexperienced plumber might not have many customer reviews or examples of his or her work to show you.
What, if any, professional associations do you belong to?
It can never hurt to ask plumbers if they're part of a professional association, whether it's a state or national group. Being a part of a professional organization provides an extra guarantee that the person you hire is licensed and offers you a warranty for their labor.
May I have a list of references?
While it's advisable to ask friends, family and neighbors if they can recommend a good plumber, they might not have anyone you can call. With that said, it's best to ask a plumbing service for a list of references that you can contact to get a good picture of the kind of work their business does and if it's quality or not.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
Do you offer a written warranty for your work?
Whenever you make a large purchase, you always request a receipt, right? Well, you will want a written warranty for any work or repairs done to the plumbing in your house. You want someone that's doing major maintenance or repair work on your house or commercial building to stand by his or her labor. Before you hire a plumber, ask him or her if they offer written warranties.
Will I need a permit for this work?
If a plumber needs to do major repairs to your house, the work could call for a permit. You'll want this since a permit provides added assurance that the work is done correctly. Having this added measure in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you ever plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will also want to check any large work you did to make sure it was done properly.
To keep yourself safe from fraud or a possible scam, always remember to ask plumbers for their license along with a written warranty for their labor. Besides this, further safeguard yourself by checking their references and ensure they or their company is insured and bonded to do their work.
While it's smart to get maintenance work done on your pipes every once in a while, there are a number of prevention tips that will not only prolong the life of your pipes but also help you save on your water bill. Here are a few you should keep in mind:
Be mindful of how much water you use in your bathroom, kitchen and even outdoors when watering your lawn. Make sure your toilet handle works properly and doesn't stick. You don't want it continuously flushing. Replace your old shower heads with more efficient low-flow options that can cut down on the gallons of water you use each morning.
Simple things such as turning off the sink while you brush your teeth or only running your dishwasher or clothes washer when you have a full load to clean can make more efficient use of water.
You won't always need to call a plumber to help you fix a nasty clog if you treat your pipes right. Don't use your toilet or kitchen sink like a trash can by stuffing hard to flush material down the drain or pouring fats and oils down the pipe. Throw coffee grounds and eggshells in the garage instead of in your sink. Also, only use your toilet to flush human waste and toilet paper, because any other materials could clog your commode.
Frozen pipes are hazardous and can cause massive amounts of damage to your home. To prevent your pipes from freezing during the winter, run your faucets at a trickle and keep your house's heater at 55 degrees Fahrenheit or above to keep the water flowing.
Plumbing problems come in all shapes and sizes. The following are some of the most common, as well as how to fix them:
If you turn on your bathroom or kitchen sink in the morning to find brown or rust-colored water coming out of your faucet, don't panic. The discoloration is most likely due to old iron pipes or recent use of a hydrant or water main that disturbed the usual flow of water. Keep your water running for a minute or so and it should run clear after a while.
Leaky and Dripping Faucets
Having a leaking or dripping faucet can run up your water bill. To fix it, first shut off the water under the sink then remove any decorative parts of the faucet and replace the washer and O-ring before reassembling everything.
Your water heater could be the cause of a lot of issues around your home, from a lack of hot water to foul smells and popping sounds. Hire a professional plumber to take care of the more complex jobs that a heater can require. However, if you're having hot water issues, you can simply examine the thermostat and adjust it accordingly.
If you hear odd sounds coming from your water heater, it could be due to sediment building up. To get rid of this, make sure you clean out the heater every few months. However, if you hear a boiling noise, it could mean the heater is overheating and you should call a plumbing professional as soon as possible.
Drain and Toilet Clogs
Before calling a plumber, try to unclog your drains and toilets yourself by using a plunger. Make sure you use a standard bell-shaped plunger for your sink and shower drains and a plunger with a flanged end for your toilets. If neither type can loosen the pipe blockage, put a plumber's snake to use. Ratchet the snake down the pipe to eliminate any clogs.