We entered and seated ourselves (no sign indicating other wise) at 10:25 am on 06/09/18. We patiently waited to be served or even acknowledge by the plentiful staff. We did get a couple of them to look in our direction a few times. They had sufficient time to clean tables and chit chat amongst themselves. After waiting for ten minutes without being waited on we left. If I could give this poor excuse for a restaurant less than one star I would.
1712 E Sangamon AveSpringfield, IL 62702
From Business: Select your scratch-made crust, freshly grated cheese, butcher quality meats, hand sliced veggies. We make your pizza by hand, you take it home, pop it in the ove…
Great Food, had a fun time
Great burgers and atmosphere
My wife and I eat dinner at this restaurant several times monthly and always get good food and good service. However, on 7/14/17 two of my grandson's and I stopped for breakfast. We were promptly seated and had our order taken. Our food was served by a waitress who didn't take our order. My order was wrong. After waiting for nearly 5 minutes our waitress finally appeared from the doorway into the kitchen and finally looked our way at which time I motioned that I would like to see her. I told her I didn't get the biscuits and gravy with my order at which point she told me it didn't come with my meal. I didn't order a particular meal, just eggs, hash browns, turkey sausage, biscuits and gravy and a pancake. I let it ride--I could manage without the biscuits and gravy since she told me I wasn't charged for it. From that point on, we were totally ignored. Our waitress wouldn't even look towards our table although she was helping others around us. She never offered me another cup of coffee or asked if we needed anything. We were totally ignored from that point on. I know waiting on tables is a difficult job and I understand that someone can be overwhelmed and forget to do certain things but the restaurant wasn't busy. There was another large table near us full of people but another waitress was handling it. Our waitress only had two other tables besides ours. For some reason, based on her bias, she didn't like us. It was obvious. Maybe because I'm profoundly hard of hearing or maybe because of the color of my skin, I don't know. I spoke with the manager who offered to take my name and see what she could do. I was so upset, I just wanted to get out of the hostile environment so I just left. I don't want anything free but IMO, the manage should have taken some off our bill and made the waitress pay for it but she didn't offer to do so. It's going to take a while before I frequent another Cracker Barrel.
We stopped in for dinner and both ordered a salad bowl. We were satisfied with what we got. The restaurant is small with a dozen or so tables, but neat and cozy with decorations on the walls.
Best Hostess and Cook. the food is presented very nice. the breading on the pork tenderloin and fish is superb. Chicken on Thursday nite is great. The place is a very comfortable and friendly place. New Owners December 2016.
Great food, friendly staff! Their appetizers, horseshoes and burgers are outstanding. Best beer garden in Springfield. Boone's is off the beaten path but is worth the effort for a visit.
Have always enjoyed going here for dinner. The food is always great. Nice place to go for birthdays. The service is always good.
Have always loved this place. Have eaten there for years. They have great food and prices. Great place for families.
I just had dinner at the old lux with my family and didn't have to wait for a table but would if I had to. The food was great and the servers were friendly. They have had ups and downs but you don't want to miss this place.