Is a Certified Pre-Owned Car Better Than a New Car? »
A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
3316 Robbins Rd Ste CSpringfield, IL 62704
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From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Springfield area, turn to Safelite AutoGlass. Those in Springfie…
1024 E Jefferson StSpringfield, IL 62703
Had my oil changed and tires rotated. Sam Robinson was very nice and professional. Riley in the office was a pleasant girl and greeted me with a smi…
2320 Prairie Crossing DrSpringfield, IL 62711
From Business: Floyd Imports, Inc. is an import automobile service and repair shop located in Springfield, IL. We specialize in Volkswagen, Audi, BMW, and all Imports. Are you l…
I got my car radiator fixed at Maaco Collision Repair & Auto Painting and I have to say the service was great and the price was right. The turn arou…
2700 S Macarthur BlvdSpringfield, IL 62704
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
From Business: Tires Plus Total Car Care is your go-to, expert source for new tires for any car, truck or SUV. Our tire experts provide the experience and know-how to guide you …
A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
Friendly people good selection of tires.
These guys are great! They could have charged me to take a look at my car, but they didn't. Gary (I think he is the owner) told me he couldn't find anything wrong with the car. He told me what to do if the problem happened again (of course the car wouldn't act up for him). I asked him how much I owed for him taking a look. His response was "I'd love to take your money, but I can't because I couldn't find anything wrong with the car." I took it back the next week for an oil change and they looked at the car again so I would have peace of mind while schlepping the monkeys around. Gary only charged me for the oil change. After researching, it looks like others have problems with cars of the same, but it is something that is missed all the time (wiring issue). I'm definitely going back to Tuffy's when my car needs TLC again.
I had them do a break job on my Santa fe and they did a good job , that was 2015, today I needed break work on my 2007 freestyle and had them do it. I thought that it was a little high but they do a good job. If I have to have anymore work like that I will go there. They do seem to be honest and that's hard to find these days.
Had my oil changed and tires rotated. Sam Robinson was very nice and professional. Riley in the office was a pleasant girl and greeted me with a smile. I will be recommending all my friends and family to CarX. I am a customer for life.
These guys do all the work on my car. I don't trust anyone else. They show me exactly what's wrong and tell me exactly what it will take to fix it. They've saved me a truckload of money in the process.
The only place I will go to have my car serviced! They treat me like family. And always a coupon to use.
My regular mechanic was booked until Thursday so I decided to have my car towed to Ellenburg's I figured it would be either the starter or the alternator ( an easy fix). Later on during work I received a call from an Ellenburg’s employee. He proceeded to tell me that my guess was correct, it was my starter. He then went on to let me know that It would be $412.09 . I asked him to repeat the amount, just to be clear on what I had heard. I've made this repair before, and it was never that much. Once I got off the phone with Ellenburg's I called my usual mechanic and asked him for a quote on the repair. The range given to me by my usual mechanic was including parts was less than what I was told Ellenburg's charged for parts. I called Ellenburg's back and asked for a breakdown of the price and was told that the part itself was originally over $300, but because of a discount he gets it wasn't quite that much. He then went on to say that the rest was made up of taxes/fees and the $100/hour rate he charges. Apparently my questions about MY CAR upset the employee, who then threatened to revoke his imaginary discount and charge even more if I didn't "quit it". When I asked what he was referring to he said my" questioning him". I reminded him that I am entitled to ask about MY car. During his threat he mentioned that he gets his parts from O'reilly's Auto Parts and offered to give me the part number to verify, which he actually never did. I decided to take matters into my own hands and Not only check O'reill'ys online, but call into 3 of their stores( one of which was the specific store they do business with) and confirmed that the most expensive starter that ANY O'Reilly's carries, that would fit my car, only comes to $207.99 at the most. I was charged over $300 for a part that was less than $210. This is the same discounted part that he says list price was over $300 for. Furthermore, I have never heard of ANYONE ever charging over $400 just to change a starter.
Paul and his staff have always been very professional. They are very reasonable with their prices. And they have dropped everything to help me when I was in a bind. If you want a mechanic who will give you the honest truth, without trying to up-sell.... It's Paul.
I write this review for Lubemaster, as an intern student (currently graduated with high honors) who had no choice due to time deadlines for obtaining an internship and had to do my automotive internship at this small unprofessional and unorganized lube shop. My review is based on observing how the owner, Mr. Randy Herpel treats his customers and employees and is in all honesty.Randy Herpel is temporarily nice to anyone who puts money in his pocket and even from that perspective, his attitude is questionable and not really sincere. More like a fake impression. I noticed that he often talk bad about customers after they had left. As an intern, I wondered if other automotive businesses had this unprofessional behavior as well.Now from an employee standpoint, Randy Herpel is extremely rude, arrogant and ignorant. He mentions that his work ethic is "Military Grade" and he is a "Safety Freak" but yet he constantly cursed at his employees over anything petty he could find and sometimes would even blame his mistakes on them and reprimand them as if they were dirt, in an EXTREMELY rude manner and thereafter insult their intelligence although I have yet to see any degree or qualifications on his wall. Also if you are so much of a safety freak, why did OSHA pay a visit and find dangerous hazards?From an intern standpoint, on several occasions he failed to realize I was an intern, fresh out of college and expected me to know everything and where everything was. He became FURIOUS when I could not do something, that he had been doing for years ever since he got fired from delivering bread (go figure that out). He would insult me just like he did his own full time employees, to a point where you are so upset that you cannot even function properly at your work, thereby making even more mistakes and then getting insulted reprimanded even more in the most unprofessional manner.My final conclusion to this review as an intern is that I will never recommend this place to any college students or customers looking for honest, sincere work as on several occasions I was instructed by Randy Herpel not to check certain things that I should on a car because he was a "fast oil change" and he was "losing money" if the customers waiting in line left. He never gave me a "good job!" or had anything nice to say when I put in all I could to prove how good I was as a college intern instead constantly insulted me and degraded me saying that I had a degree and should know more than him and show him how to do the job?!? Several times in front of other customers.Automotive students and customers alike, take your business and internships elsewhere. This guys is very unprofessional, treats his employees (and interns) like dirt and even calls them stupid and dumb. Maybe if he had a diploma in Employee skills or Auto Business Management I think it just might help but I doubt you can change such an evil hypocritical self centered person. I was seriously thinking of seeking legal advice for deformation of character but did want to involve the other nice employees (for evidence and proof) who need their job and I am just a "dumb" intern according to Randy Herpel. I have suffered several years from depression previously and was praying to God that this did not get me into that situation again. Luckily it did not because Mr. Herpel is just not worth it. Period. I look at this place as a bad nightmare that has gone by.
Not really trustworthy, they don't even bother to return your call. And they tell you not to worry that if they can't do the work they will be able too suggest someone who will but you have to just move on and find someone who will do what they say they will do.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.