CCPA

Saved to Favorites

Custom Window & Door

Add to Favorites
Map & Directions
(1 Review)

1608 Sycamore Line, Sandusky, OH 44870

(419) 625-7009

CLOSED NOW
Today: 9:00 am - 5:00 pm
Tomorrow: 9:00 am - 5:00 pm
40
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.

Please contact the business for updated hours/services due to the COVID-19 advisory.

General Info
For 32 years we have specialized in replacement windows and doors. Unlike many other companie's our focus allows us to be a expert in product knowledge and provide the best products and service available.
BBB Rating
A
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

TollFree: (877) 592-1065

Services/Products
  • Windows
Brands
Ceco, Wausau, energy star, patio
Payment method
master card, visa
Associations
BBB Accredited Business, ERIE,OTTOWA,SANDUSKY,HURON,COUNTY HOME BUILDERS
AKA

Custom Windows Co

Custom Window & Door Co

Custom Window Co., Inc.

Categories
Doors, Frames, & Accessories, Altering & Remodeling Contractors, Door Repair, Garage Doors & Openers, General Contractors, Home Builders, Home Centers, Home Improvements, Roofing Contractors, Siding Contractors, Storm Windows & Doors, Windows, Windows-Repair, Replacement & Installation

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Josh J.

02/10/2016

Overall

Although the personalities at custom windows were pleasant (when you could reach them). I would rate their communication and follow up at a 1. It would take a couple days to a week to get ahold of someone. They never came back out to the house to take proper measurements for the windows resulting in the wrong windows being made. All in all, because of the wrong windows, lack of explanation and communication the whole process took a little over four months. We were initially told it would be approximately 5-7 weeks. We would typically winterize our windows (old) because of the cold air that would draft through them. However, since the wait was only supposed to be 5-7 weeks (and it was warm) we didn't do so. We exhausted nearly all our propane and wood in order to keep the house somewhat warm while we waited for our new windows. All we got as consolation for our wait was a "sorry for your wait", and a bunch of nails left all over our carpet in each room after the install.