Pirates Cove Car Wash
8803 Potranco Rd, San Antonio, TX 78251
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On 5-15-16 went to the carwash. I have been paying a monthly fee of 29.99 since September. On this day, my car pressure sensor was damaged on my Dodge Charger and caused a flat as soon as I left the facility. The car wash will not assume responsibility. The part cost 120.00 and change. They are unprofessional, lack customer service, and do not care about their customers or their vehicles. I strongly do not recommend using their facility if you value your vehicle!
On 3-25-16 the General Manager, Dante Johnston, the General Manager refused to give me name of owner(s) and made statement "It's impossible for our equipment to damage cars". First time wash terrible. Thought I should give another chance since first car wash was done shortly after their opening. On 3-3-2016 they broke my driver mirror off. Even though their own video shows my car entering car wash with mirror in place and another video (theirs) shows my car exiting the car wash with my mirror ripped off by their equipment. They denied it was their fault even though their own video shows it occurred while going through their car wash. Apparently their attitude and thinking is most people won't go to the trouble and time to take to small claims court. I intend to pursue as I will take it to Court. Cost of the mirror is $205.78 plus shipping charges plus whatever installation fee