San Antonio, TX Automobile Diagnostic Service

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Helpful Reviews 
Ruben's Auto Repair
charger440v8 rated

I have a mixed review on Ruben's and I'll try and be as detailed as I can with the short amount of space I am allotted. I took my Honda there due to an electrical issue it had. They claimed they fixed it, so I went and picked it up and took it home. When I got home, I tested the lights, turn signals, wipers, and radio (Granted, I should have done this before I left their shop.) Lo and behold the same issue came up. When I took it back that same afternoon, I questioned the manager as to what it was that they had fixed. Apparently this manager took exception to my questioning and was disrespectful and unprofessional in return. My opinion is this. If I am a paying customer, I have the right to ask questions and get answers. Furthermore, the manager is seriously lacking in people skills and customer service. His response clearly showed he is in over his head as manager and lacks education. Having said that, I can say that was my only negative experience with Ruben's Auto Repair. I spoke with Ruben (the owner) and he was very apologetic and promised to fix my car. The mechanic who worked on my car was also very apologetic and promised to make it right. Ruben's Auto Repair had my car ready the next day and found the issue it had. To date, the issue hasn't returned, so I assume they fixed it once and for all. Would I recommend Ruben's? Yes, I would feel comfortable enough to do so. It appears they know what they are doing and Ruben seems to be genuinely concerned with how the customer feels and is treated. The only reason I gave Ruben's three stars was because of the manager and his mouth. It may not be fair to Ruben's, but if you have that manager representing your shop, then you have to live with his actions.

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