AT&T

Don't go here or use AT&T!!!

We had 3 iphones w/AT&T. One was dropped and we wanted to replace it (due to broken glass/still worked fine). We also wanted to move one person off our plan (as he'd married and was going on a plan with his wife).

We went to the AT&T store 4 times, Best Buy 2 times and it was a nighmare.
AT&T told us different things every time we came in. They threw up roadblocks to prevent us from buying our phones and service via Best Buy. AT&T said we had a business plan (which was news to us, as it was originally set up as a family plan. For whatever reason, Best Buy wasn't allowed access to a business plan, even though I set up our phones with AT&T and they had my signature and I could identify every question they asked). The plan had expired its contract, and it appears AT&T's intent was to make each of buy a new 2 yr contract through them...not Best Buy.

We wanted to replace the broken phone, continue as we are now, except move son off the plan to his own plan (where he and his wife would have 2 phones). We were told we could port all numbers, but when our son went to the AT&T store, they wouldn't let him port the number (which I think is illegal).

We're contacting our attorney. There's no reason you shouldn't be able to have a phone without a long-term contract. How do these guys get away with this kind of stuff?! AT&T customer service is aweful

Our son had to change his number, which he's had for many years.
I left the store mad and will shop around for anyone except AT&T. They're telling me that if I don't stay with them, we can't keep our numbers as we have a business acct.

They also said they didn't have any iphones, but when they found out that we intended to go with Best Buy iphone, they suddenly had them....if we got a 2 yr contract.