dropped off two grinders less then a year old. It has been a week now and they tell me, after waiting on hold over 7 minutes and 45 seconds that they still are waiting on parts and wont be done for at least 3-4 more business days. There customer service is very bad and their employees are rude. For having such a big name in the industrial business overall Customer friendliness and service NEEDS A HUGE IMPROVEMENT!!! just Saying!