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"Our Savings are Your Savings!"
Scratch n Dent Appliances with Full Manufacturer's Warranties
|Mon - Thu:|
|Fri - Sat:|
Phone: (636) 940-2500
We bought a fridge and ice maker from them. Very professional. Helped us get the right measurements and kept us posted as inventory was on order.
Bought an air conditioner for my church for $ 229. After get the run-around for a few days, the company finally told me that I would not get the air conditioner due to inventory issues. I was told that I could get a comparable one for the price of $ 500. No thank and I ask for my money back.
This individual did purchase an "open box" air conditioner for a sizable discount of $229. The inventory was incorrect and showed that we had a 220 volt, 10,000 btu air conditioner in stock. We put it on our "transfer" list to have it brought to the location that the church purchased it from. We then realized that due to an inventory error, the air conditioner was no where to be found. The sales associate informed the church of this error and apologized. The particular air conditioner was what we call an "open box" item. The sales associate offered to sell the church an "in box" item at our cost. The representative did not want to purchase this air conditioner. He was then offered a full refund. We refunded the full amount. The following day, Appliance Discounter, owner called the church representative and offered to give them an "in box" air conditioner at the "open box" price and Appliance Discounters would pay the balance as a donation to the church. The representative indicated that he already bought one at Lowes. The air conditioner that AD believes the representative ended up with from Lowes appears to have been a less featured model with only 110 volts. Lastly, Appliance Discounters prides themselves with customer service and sometimes mistakes occur. Sincerely, Appliance Discounters
NOT Recommended. Appliance are commodities, so what you are paying for is customer service. Sadly, you will not get that at this small mom and pop shop. They cannot give you a 2 or 4 hour delivery window. They give you a delivery DAY. I took off work and waited ALL DAY for new stove which never came.
By 1 pm when I hadn't heard anything I called the store since I didn't want to wait around all day for nothing, and hey - mistakes happen. They ASSURE me that a stove has been loaded and is coming. 4 pm - kitchen is a shambles waiting for stove. Old stove is pulled out, storage drawer is all over the counters. I call store AGAIN, they assure me a stove is coming. 5 pm, I need to pick up children but am afraid to leave house and miss all important call. Husband leaves work early to get kids. 6 pm - store staff leave for the day. I have no stove. 6:50 pm I call store and leave a message. 7:20 pm staff calls back. They don't know where the stove is, deliveries have completed. I cannot take off work AGAIN tomorrow. Delivery is rescheduled for day after tomorrow.
You would think that if you had a customer call TWICE about a delivery and if you couldn't verify with your drivers that the delivery had completed that you MIGHT call that customer back before you left for the day. But nope, once they have your money, they don't care.
On top of this, it was my kid's birthday, so there was no birthday dinner (we had to order pizza) and NO dessert and birthday candles. If they had been able to tell me, even by 6 pm that no stove was coming I would have made other arrangements, but I kept waiting and waiting.
Staff is VERY knowledgeable about models and features. Next time I will pick their brains, find the lowest price and then go to Sears where they work on commission and negotiate the best price for what I want.