I am incredibly disappointed with this business. I attended a charity event and purchased a gift card for this Spa from the silent auction items. At the time I was pregnant and was hoping to get a decent massage and the fact that it had a facial as well, I was overjoyed. When I first I called the number on the card, I did not get an answer so I left a voicemail. Not 1 minute later I get a text from that number asking what they can help with. Okay, no biggie, I would prefer to text anyway, but a little unprofessional.After about 3-4 days of back and forth on my availability versus her availability we finally get something scheduled... 4 weeks later. Please note, upon my initial contact, I stated very clearly in a written text that I was pregnant. During these texts back and forth she continued to spell my name wrong despite it being spelled correctly for her initially.3 weeks later, she texts me to reschedule. I very patiently let her know my due date was quite close and I really needed this massage in the near future. She then decides to all of a sudden tell me she can not accommodate someone who is pregnant. I'm sorry.... what? If I had known this when I originally contacted her, it would have been no big deal and I would have put it off until after I had my baby. I would have then found another massage therapist that could accommodate a pre-natal massage. End of story. But this is a month later that she informs me she can not provide the services and just a few weeks before my due date. At this point it is too late to find another massage therapist. I very kindly provided her feedback that in the future she should provide any restrictions when a pregnant woman contacting her (specifically for pre-natal services up front) and not 3 weeks later (a few days before the appt. to boot).Fast forward 6 months later. I have had my baby and my life is on a fairly regular routine where I can fit personal appointments into my schedule without a baby in tow. I called and got no answer, soI texted Ms. Ewelina Barger to see if I could schedule an appointment within the next few weeks. She does not reply back to me until 3 days later. (Note: I got fairly busy and forgot about her reply, so it was about a week later before I could sit down and reply back). Imagine my surprise that she asked for my name; apparently she deletes her past texts, just going to assume that. I explain to her again that I bought a $120 gift card from a charity some months past and that we had chatted some time ago but I was pregnant and had to put off my appt. until after I had my baby. I supplied her with the days and times I was available and asked when she could fit me in. She then replies with times and days that totally do not fit in my schedule, despite me supplying already what is available to me (I am pretty open). No Reply.....A few weeks later, I still have not heard from her and I am just fed up. I texted her to let her know she was unprofessional, her lack of response time, not answering phone calls, and forgetting a name was unprofessional. I also let her know that I would be posting this poor experience to social media outlets. After another 4 weeks of no reply, I have decided to take my threat to action. Her reviews are great, I can not deny that she must be good at what she does. But the handling of her business with potentially new clientele is very poorly done and due to that, I would rather take my business anywhere else.I am not out $65 for a product I can not use. Ms. Ewelina is probably going to get a tax write off for her donated services that she did not actually have to supply. The poor charity she donated to is clueless on this situation and I would not want to bring them into this anyway, they are at no fault. So this is all I can do to try and help someone else from being taken advantage of.
I took my boyfriend to this spa for his birthday for a deep tissue massage. The building is definitely older, but I liked the fact that it wasn't al…
960 Caughlin XingReno, NV 89519
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Very unhappy with my visit today. Felt totally rushed and had very poor customer service. Very rude lady, disappointed and not coming back.
I love Spa West! It's so quick and easy to get to. The therapists there are amazing! I can go in with soreness from my work out, a tension headache or migraine and they fix me right up! The fact that they are locally owned and love locals, shows in their customer service.
DANGEROUS !!! Cement floors with puddles of water.i slipped , saved myself a busted head by grabbing a rolling chair at last minute. Not one staff member ask if I was okay. Just a condescending smirk passed off as a smile by the receptionist as I paid my bill and left. The staff are jerks and the place is dangerous!!!'
I bought a massage for my boyfriend and asked for a male masseuse because my boyfriend is a tall, big muscular and I wanted someone able to manipulate his muscle density and give him relief from chronic pain. Well Matthew, who is very knowledgeable and thorough got the job done! My boyfriend came home almost wept because he wasn't in such severe pain! I personally would like to thank Matthew for taking the time and making him feel SO much better!
❤️❤️ My hair cut one of the best by far
I have had better. I really hate conversation during a massage I was expecting more hand work. instead I was kneaded like a piece of bread dough it got rid of my pain..but the talking is a big no no. not sure I will go back.
I have had Brazilians done here as well as eyebrows. I love Tamara! She explained the whole process and was very caring. She makes it as painless as waxing can be and makes you extremely comfortable. The whole experience was great.
Worst customer service experience ever by their so-called manager Sara.
a one stop A to Z Med spa and salon. great for men also. new Vichey shower is so relaxing!