Joyce and David need to go back to Customer Service 101. You have competitors and customer service is extremely important. Looking forward to discussing manager Jeff Novak's opinion on your attitudes Tuesday morning.
I visited the Greentree Location on several different occasions this week and received great service from all the employees who dealt with me (Mark, Jason & Terry). They were very knowledgeable and efficient and I was especially impressed by Terry who just has such a warm and friendly personality. I mentioned to him that I had seen several reviews on their site (http://local.fedex.com/pa/pittsburgh/office-0525/) some of which had mentioned him by name and they had even suggested he be promoted and given a raise. He appeared genuinely shocked by this and responded that he just comes to work and does his job and is happy to hear that people have responded positively to him. I thanked him for his great service and look forward to using this Fedex/Kinko's location in the future.
Incredible, hardworking staff!