On October 2016 we switched from Simple Mobile to Boost Mobile( A Sprint Subsidiary) as we were promised by the agent to receive a switchover credit of $50 each for me and my spouse to switch to Boost Mobile. We switched that day with this promise. I have the photos attached with the sign in the store by the phones the day we switched with this promise. We bought the phones and paid for the one month of service. We were told by the Boost Agent who is a licensed Boost Agent (Kastobon Communication) at 1408 Lucerne Ave in Lake Worth, FL 33460. I will try to attach the photos with the switchover credit sign by the phones we got, Kyocera Hydro Reach. We got two of them and we both switched out telephone number to Boost. I had to call Boost the same day or Oct. 10 as I could not get my internet to work on the phone right. I confirmed with them that day that we would receive the $100 credit($50 each). They confirmed it and said the same thing the store agent said, we would receive it after the 2nd online payment to Boost. I called Boost again after my 2nd payment after December 10, 2016 to find out where was my credit. They told me I would receive the credit on December 19th. This never happened. Then when I called them on December 27 and then again on December 28th they said I was now not eligible for a switchover credit because of the dates we got our phones and plans. I keep calling and they do not answer the phone now. I found all of this odd since the in-store agent promised me the credit after two months, they told me on the phone with Boost Customer Service twice I would get the credit, and then they reneged on me to receive the credit. I have the photo of the sign saying I would get the credit the day I switched and bought the phones, the photos are dated the day we bought the phones. I feel that I have been deceived by Boost Mobile. When I called customer service today again, they said go see the Boost Mobile Dealer to get the credit. When I talked to the Boost Dealer Angela here in Lake Worth, FL where we bought the phones and switched our service to them they said that Boost Customer Service has to give me the credit. No one from Boost is taking any initiative to address this problem and give me my switchover credit that was promised to me when I bought the phones and switched to this company. I have found this very frustrating and deceptive of Boost Mobile a subsidiary of Sprint Corporation. I would not recommend Boost now as they lied, both the store/dealer and the company Boost itself, both promised me this when I spoke to them whether in person or on the phone. I would like someone from Sprint/Boost Mobile to address this issue ad make it right. I will try to attach the photos to this complaint. I actually liked Boost so far up to this point and now not happy with their deceptive business practices by now not honoring out switchover credit. They lied to us. Please help us make this right. Sprint lies and plays games, this is not right to do this to us. We are writing to the BBB now to make a complaint.
We've been sprint customers for over 10 years and have had several bad experiences however still remained customers until now. We are about to leave Sprint after this latest horrific experience and the lack of good customer service. I would not recommend Sprint to anyone looking for a cell phone carrier. Here's why over the years we have had several incorrect bills. We've never changed plans but may occasions our bill was still incorrect. It took 3 to 5 calls to customer service each time to get they're mistake fixed. Advice current sprint customers watch your bill very closely each month! Second don't ever go out of the country and add the international plan, they will always overbill you and there will always be a billing error!!! Third issue the sprint reps that upgrade your phones by calling into sprint for a upgrade will not give you full disclosure on the bill changes. I’m not sure if their on commission so they just tell you what you want to hear but on two different occasions we’ve had issues with this. Our recent experience we upgraded 2 of the phones on our line from blackberry's to Samsung mini's we called into the Sprint main line and I specifically asked if our plan would be impacted, on the recorded call the rep said NO but when I got the bill they charged a extra $20 for data although we already had a smart phone unlimited data plan. When I called about the error, they said we should have been told, I asked them to go back listen to the recorded call and that I specifically asked if there would be any charges they told me they would have a “manager” call me back which did not happen. I had to call them back, the manager said since it was 14 days after the upgrade there was nothing that could be done. He did not even attempt any resolution. I explained the bill arrived after the 14 days so I did not know of the error. He didn't care! I even called back and spoke with another “manager” who called back and left me a message saying the same thing. Since we upgraded we're locked in an agreement but T'mobile is working with us. As soon as the 20th of this month rolls around we are changing. After over 10 years with Sprint showed they showed no loyalty to us so we no longer loyal to Sprint. They lost a long term customer over $20. It will cost them more the triple that to gain a new customer who after all the issues will leave too. It is no wonder they have lost their position as a top cell phone carrier to other companies. Customer Loyalty should be #1. I would NOT RECOMMEND ANYONE JOIN SPRINT. Too many customer service issues and our phones dropped calls all the time. So don't believe their marketing hype! Look elsewhere.