Classic Mazda

I heard great things about your dealership from Friends in Orlando and worked with Lou Defabrizio and Aaron D'Amico to get everything in line to buy a new Frontier SV 4x2 truck with the SV Value Truck Package over 4 visits. I wanted the Graphite Blue and they mentioned they could get one in 48 Hours, so to be helpful I let them know that Nissan.com showed on at the Universal Nissan location in hope that help them. I let them know I did not want to go to another Nissan Location as both Lou and Aaron were so nice. Sunday I went to your beautiful new dealership and scheduled me coming out today Monday August 14 2013 as was told to come in soon to make sure they could get the truck I wanted from another dealership so I took time off of work today and met with Aaron at 9:30am who started to do Paper work. Next met his Sales manager Edgardo Jimenez and everything went south. Edgardo would not honor the trade in price , had listed the incorrect USAA discount price as well as said they only could use the USAA discount if I finance with Nissan (This is not correct and has USAA asking for the name of the dealership due to improper practices) Next he did not honor selected truck that Aaron and Lou setup, he said I could not get the Truck due to was not on site. I mentioned them getting the one I want in 48 hours as I am not rushed and did not want any extra cost hitting the dealership and he let me know they did not have what I wanted in any of their dealerships. I mentioned in no rush again and could wait if needed but he was not interested. So.... your sales folks made verbal agreements and then the Sales Manager Edgardo would not honor them - the trade-in value, the USAA discount, the approved Truck as well tried to have me accept a finance rate 4 times higher then what USAA offered me. I told him I would no longer work with him and that they need better communication or training between him and his sales folks and asked to talk to his manager. I met with Laz Lopez and he seemed bothered and not interested in the issue so left it with this is what we have and that is all we can do. As I left with my USAA auto loan check in hand I called Aaron to let him know that I appreciate his time and that they need better coordination so what sale person offers a Sale manger can honor it and that if they ever get Frontier SV 4x2 truck with the SV Value Truck Package on the lot to give me a call and I would let him know if I still was interested. I let them all know I would be contacting you as well as USAA to be fair and sad to say I will either wait to buy a car or go to another Nissan dealership; as well as when my Friends ask how did it go I will be letting them know of this bad experience and who they should not deal with going forward at this location. I did send a note to Managing partner U.S. Marine and hope sharing my bad experience will help the dealership improve and let others have good experiences going forward.

Went to Sutherlin Nissan to look at the new Murano Cabriolet loved it but it was a little out of my price range. While there looked at a new Maxima and could not believe how nice it drove. After a short negotiation decided to take it home. The process was easy and Susan could not have made it any easier. I will recommend Susan and Sutherlin Nissan to all my friends and family. Enjoying my new Maxima thank you

I went to Lake Nissan dealership, went in . we were so far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O. Delayed me from getting the keys to my autos. That didn't please me at all with a wasted trip (second time). Wrote them off, that's it! Will never go there ever again.

Steve was a true professional! He was knowledgeable, courteous and above all honest. This was by far the best car buying experience we've ever had!

Mr. Moody is was very kind and accomodating. He always goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and do a good job. This is why I drive the 40 minutes to get my service done here. Thanks