The September To-Do List »
From vacation ideas to gardening preparation, check out our September checklist to enjoy the rest of summer and get ready for fall.
20 W University PkwyOrem, UT 84058
From Business: Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physic…
From vacation ideas to gardening preparation, check out our September checklist to enjoy the rest of summer and get ready for fall.
From household hazards to insurance, here is a roundup of our best tips for ensuring your pet's safety.
Just like the planning that went into your vacation, there is prep work to do before boarding your pet. Here are some do's and don'ts to help make the process a little easier.
Great service and great prices. They were very nice and took great care of our pets each time we've been here.
Unbelievably disappointing. I can't begin to describe the level of horrible service. 0 stars. I highly recommend going elsewhere where you are much more likely to be treated with respect.
I have taken my dog here several times. I have never liked that they tell you the visit will cost $46 and then always tack on something to get it up to about $100. They charge $20 to have any prescription filled there, so you have to pay for the prescription plus $20. (It took me a while and many questions to get them to break down the cost of the prescription into these two amounts.) The last time I went, they wanted to charge me $50 for a prescription of 30 Rimadyl which is an anti-inflammatory. I couldn't pay that much, so I took a lesser amount of 10 Rimadyl which was still $30--$1 per pill and then the $20 prescription charge. I went online to a pharmacy to get a better price for the remainder of the prescription (60 cents/pill). I gave the pharmacy Animal Medical Services' info to approve the prescription. Five days later, I get a call from Animal Medical Services saying that they aren't going to fill the prescription because according to their records my dog's vaccines are not current. They offered to give my dog her vaccines for $55. Well, my dog was current on her vaccines. They made me contact the place my dog had gotten her vaccines and have them fax the vaccination records to them before they would approve the prescription. I did this the same day. They then waited another two days before faxing in the prescription approval. This office represented to me that it was illegal and unethical to write a prescription for a dog if their vaccinations were not up to date. This is not true. They delayed my prescription 11 days-- all the while my dog was in so much pain she could barely walk.I conclude that this vet is more concerned about putting money in her pocket than helping your pet. I also feel that the office staff deliberately kept information from me, or gave me inaccurate information, even though my questions were very direct. They were reluctant to give me information or help me when there was no money going into their wallet.
I took my puppy to the Orem vaccination clinic and it was a less than enjoyable experience. I didn't like that I couldn't come into the room with my pup and see him get vaccinated like at the actual vet. They took him from me and handed him back less than a minute later. How can you possibly do a good job in so little time? I get that vaccines are quick, but this was WAY quick. What if in their haste they give someone's pet the wrong vaccine by accident? I also asked for some info on neutering my pup. I requested information on the best time to neuter my dog. 4-6 mo or wait a year? I was told have it done early to prevent "bad habits" like roaming and marking. I said, I was aware of that, but I mean health wise, what's better? I hear of people waiting a year for full development? I was repeated the same thing about "bad habits" and my question was not answered. I did NOT feel my puppy was safe with them or that I could trust them. Will not be back. Rather go to my vet, it's worth it.
This urgent care gouges you with their prices and doesn't seem to care that much about the animals. They used anesthesia unnecessarily (which is dangerous for our extra small dog), and misdiagnosed her. We decided to get a second opinion from our regular vet, and he was extremely displeased with the care they had given her and we were told how dishonest this urgent care location is. We definitely won't be going back.
I will never be taking my pets here, ever again. My cat got very sick so I made the decision to take him to one of the only two places in Utah County that are open late. My cat was severely dehydrated so they kept him over night. When I came to pick my cat up at 7 in the morning, I waited for 10 minutes without being helped at all. There was no sign of the staff anywhere. I knocked on the door to their back office, still nothing. I waited another few minutes, then I heard one of the staff members in the back snoring. The staff was sleeping! I had to call them inside their own office to wake them up. The veterinarian herself was uninformative, rude and did not make me feel comfortable about leaving my cat there. Not to mention I had specifically told them my cat had already been tested and vaccinated for FeLV the week before, but they charged me for the test anyway.
Worst clinic!!!!!!! Go somewhere else. These guys were horrible, charged more than quoted, $467 more!!! My dog was still bleeding when they handed her back to me. Worst stitching job I have ever seen. Clinic smelled horrible and was very dirty. Go somewhere else, it will cost you less and your animal will be better taken care of. They quote cheap to book you then switch the pricing at the end. Don't say you haven't been warned if you read this.
The customer service is horrible! They are not friendly and the Male vet doesn't seem to know what the hell he is talking about! I would go into more detail but you're only allowed to use 1000 characters to describe your experience on this website, and sadly I need more than that just to tell the story of what happened. Just trust me, they're horrible and under qualified to run an animal hospital, I wouldn't recommend this place to anyone.
We have been here at least six times over the years, probably more, with our dogs and cats. They have always taken good care of our pets in these moments of crisis, which always seem to happen on a weekend or holiday. While expensive, I'm grateful to have somewhere to go when an emergency comes up. The vets we've seen have usually been female and kind, and we had a male in his fifties or sixties once- he seemed gruff but competent. Most of the support staff have been obvious animal lovers and friendly. I'm saddened by the negative experiences others have had, but with the positive experiences I've had, I will still go here.
Chuck 11/20/2015My cat somehow managed to get caught on something and in the process of pulling free managed to rip a 2 inch hole in his side we got right in and they did a great job on him we are back home he is angry because he can't go outside for 2 weeks
Choosing the right vet for your pet can be tough. After all, your furry friend can't tell you how he or she feels about the doctor. Even though you're not the one treated by the vet, whoever your animal sees is obviously your decision. Since many veterinary diseases and injuries can turn into emergencies very quickly, it's important to have a go-to vet. This way, you can ensure you'll know whom to see when your animal needs care.
Speak to your friends and family about vets who've treated their pets. You can even talk to your groomer or an animal shelter worker for referrals. When you visit the clinics you've been referred to, check that the facility is clean, animals are separated and the staff is calm and courteous. Not all clinics are American Animal Hospital Association accredited. This accreditation isn't a legal necessity, though a clinic that's AAHA-accredited is guaranteed to offer high-quality medical care. To receive accreditation, the clinic has to meet the AAHA's standards in the areas of facility, equipment and quality care.
If you're looking for a specialist, you want to make sure he or she is board-certified to practice in that specific area of animal medicine. You'll want to make sure your vet is also convenient to visit, so there are factors to take into account.
The type of animal you own should play a part in which vet you choose as well. While your options are vast if you have a dog or cat, you may have to visit an avian clinic for your bird or an exotics clinic for your snake.
Just as there are many types of doctors, there are many types of vets. Some focus on livestock or house pets, while others may specialize in dentistry or surgery. They may work in a veterinary clinic or zoo, working specifically with the animals housed there, or travel to farms to work with livestock. Since horse racing and other equestrian activities are so popular, some vets are trained to work just with horses.
Diseases, like malaria and yellow fever are also transmitted through animals. Some vets have insight to diseases that affect both humans and animals. Vets have contributed to the treatment and cure of many diseases that plagued both humans and their furry friends.
Government agencies employ veterinarians as well. When an animal comes from a foreign land, these vets quarantine them and check for any diseases that may be present in an effort to control new diseases that can be brought into the country. Other Specific types of vets include:
A vet assistant works alongside the veterinarian and helps out around the clinic. In some cases, they may assist vets in surgery or restrain struggling animals during tests or lab work. The everyday duties of a veterinary assistant include; monitoring and caring for animals after surgery, keeping medical records, cleaning animals' teeth, feeding and bathing them, cleaning cages, sterilizing surgical equipment, giving animals medication, collecting samples for testing and performing laboratory tests, and offering grief counseling to pet owners.
It's a good idea to bring your pet to the vet regularly. This way, he or she becomes familiar and comfortable with the care providers, and you can stay on top of your pet's preventative care. If the animal is small enough, bring it to the office in a carrier. Just as you visit the doctor for a yearly check up, you should bring in your pet for regular check ups as well. During a routine veterinary visit, the vet will probably begin by asking you if there have been any changes in your pet's behavior or habits.
The vet will then take your pet's vitals, like weight, temperature, pulse and respiration rate, and perform a physical examination of the pet. During a physical exam, the vet checks the abdomen for swollen organs, and the legs, feet and joints for any potential problems. Depending on the age, breed or condition of your pet, your veterinarian may also check the eyes, ears and mouth.
When your vet conducts a full body examination, he or she will check out your pet's coat and skin, noting any hair loss, itchy spots or lumps. Keep note of your animal's shedding habits so you can let the vet know if anything seems abnormal. The vet will check for parasites, fleas, ticks, mites and heartworms as well.
Vaccinations are also important to your pet, especially if you have a cat or a dog, and your vet will suggest that you make sure they're current. Keeping up to date with vaccinations can prevent your furry friend from getting distemper, rabies, hepatitis and lyme disease. Some vaccinations last longer than others, so speak to your doctor about staying caught up with your animal's shots.
Just like your own health insurance, you want to make sure your animal is covered before he or she needs veterinary services. Some common animal surgeries can cost thousands of dollars, and you don't want to end up having to foot a surprise bill that costs more than your paycheck.
There's no set price for pet health insurance. Costs can depend on factors such as where you live, the age and breed of your pet, and how much coverage you want. Before you take out a pet insurance policy, you'll want to meet with your vet to go over what he or she thinks your animal should be covered for. Many vets believe that you should make sure cancer, chronic disease, hereditary and congenital disease, and common breed-related medical conditions are all addressed in your policy.
Some pet owners can't afford insurance for their pet, so there are other options to make paying for surprise pet visits as easy as possible. Some pet stores have wellness plans - which tend to be much cheaper than an insurance policy - that offer shots, check ups, screenings and discounts on various procedures your pet may need. A lot of veterinary offices offer payment plans for pricey procedures as well, as long as you have decent credit history. For a last-ditch option, there are even privately funded organizations that offer pet owners financial aid for their pet's treatments.