Of course City Glass is busy, I would expect any business that puts out a good product at a very fair price to be busy. Every time I have went to the North May location, they have customers in their waiting room area. They write up custom orders quickly & thoroughly, then move on to the next customer. I've never had to wait too long. I think they are all experienced & helpful with suggestions. I have recommended them to others in the past and will do so in the future. If you want a glass store to hold your hand, then expect to pay for that service...although I thought they were all very nice.
Customer service was great when I called to get pricing and set up an appointment. The day they were supposed to come out it was scheduled for the morning. At 1pm I called to see why they had not shown up. I was told that they were a person short so I said for them to come out the next morning. I was told that I would be the first appointment. When they had not shown up at 9:30 am I was told that they went to another appointment first. At 11 am when I called I was told the same thing again. I canceled the appointment and went with someone else. I never received a call from the owner. Wouild NOT recommend.
The customer service was the absolute best I have seen in the auto industry. From the phone call of price checking to the guys who came out and replaced the glass I could not have been more pleased w/ the service the company gave. ABSOLUTELY the best to deal with.