Called today 8/14/17 (***-***-2577) and asked about hair glazing. The receptionist was very impersonal, told me "we don't do hair glazing" and just hung up on me even though I wasn't finished & wanted to schedule a haircut. When I called back & asked what her name was she said it's "Nancy Koss Salon", I asked do you have a first name, she hung up again. Then I called again and asked to speak with the manager. She said manager was not there. So I asked if I could speak to anyone else, she hung up again. So I'm not sure what's going on at Nancy Koss, I had always been getting great haircuts there. I am assuming that the receptionist had a brain fart or something.. I am also sure she did not forward my message to Nancy for her to call me back either.