I've been getting my oil changed at this location on both of my vehicles for about six years. I am an actual and previously satisfied customer.Things have changed, along with the oil. I stopped to get my oil and filter changed, as I do every 3000 miles, at this location. I use the synthetic oil, which is not cheap. Everything went okay, until the technician completed the oil change and began to drive my car off of the hydraulic lift. As the guy began driving, he forgot to remove the lift supports, and he tore my entire $1,200 Stillen, custom stainless steel exhaust system off of my car. Yep, as I was standing there, I watched as my exhaust system was ripped from my car. I couldn't believe my eyes. I was livid. But worse than the mistake, was zero reaction from the technician! No apology, no explanation, nothing - they are either incompetent, stupid, uncaring, or all of the above! Their attitude spoke volumes of what they think of their customers . . .I immediately went next door to Davis, who owns the oil change facility to complain. I personally saw Jim Davis sitting at his desk, and I'm certain that he was aware of their screw up, did he acknowledge me, my problem, their mistake? No, nothing, same lack of response as the oil change idiot, a seriously bad customer service attitude. The fish really does rot from the top down! The Davis tech reinstalled my exhaust without charge, but the damage was done. You know what else? They had the testes to inform me that my car needed an additional $2,500 in repairs done to the underside of my car. What? Seriously? I came in for a "quick" oil change, and because of your idiotic oil change guy, I now need thousands of dollars in repairs? Let me get this straight, you seriously damage my car, and you want to profit from it? I don't think so! You know what else I don't think? I don't think I will ever return to this terrible oil change garage, or Davis Auto "Care".
20175 Haggerty RdNorthville, MI 48167
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I have gone here a couple of times with no issue. I sent my wife here and they gave her the "Little Lady" treatment. Scolded her for waiting so long to change her oil. They said that that would void her warranty and that it would show up on "the car fax" report. When she pointed out that her oil life gauge said that she still had 30% life, they told her that those are not accurate. When she asked them to check the air in her tires they refused and said they were fine. When when she pointed out that her tire pressure system said that one was low, they explained that "those things need batteries you know. The battery is probably dead". They then charged her $5 extra for a hard to reach oil filter. Do not go here.
I don't think I have ever encountered an oil change business that was as caring and personal as The Oil Exchange in Northville. These employee's make a point to do the best job possible, take their time with their work (in an extraordinarily fast manner), and make it their main priority to provide the best quality services as well as customer service. If that's not enough, their prices are outstandingly fair too! For anyone that needs work on their car, this is the number one place that I would recommend. Honestly, there is no other business like this place. If I could, I'd give it many more than just 5 stars :)