I went for oil change, there was no car ahead of me , I had to wait to get my car serviced the employees were chatting with each other instead of helping me and they got offended because I told them I have to go to an appointment, They always push customer for extra service which is not necessary I feel like I paid $50 dollars when they advertise 19.95... Using the excuse that my car needs special oil give me a break it's an 06 and the manager seems like he's a space cadet does not know anything... Save your money run and go some where else
29200 Plymouth RdLivonia, MI 48150
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
Mr.Wally H. you are lying your ass off. Why don't you admit at least to your self that the whole thing was due to you being a cheap person. first you wanted to save money so you bought the parts online. Second you called asked for a price for a timing belt but when your wife dropped the car you wanted to add a water pump to the job so $40.00 was added to the cost. Later you wanted to add a timing belt tensioner to the job and again you did not want to pay the $75.00 and went crazy because you could not take advantage of our business. So you go online write a bad review about our business. anyone that read your review can conclude that you are whining about the money not the job quality. For the readers information this whiner is talking about $415.00 labor charge for a timing belt, a water pump and a belt tensioner on a 07 Mitsubishi Outlander SUV with a 6 cylinder engine . A dealer charges twice that amount so would most shops. Shame on you Wally!
BEWARE LAYER & THEIF. I got a labor estimate over the phone of $300.00 to replace a timing belt, after the wife dropped the car he called me to confirm that is $340.00, I said it was 300 but I am not going to argue about+ $40, just do a good job. My wife picked up the car @ 2:30 PM and drove it for 3 miles, it died in the middle of the street. After we called him, he offered to tow it back to see the problem. It was 7:30 PM and the Car still in Redford Twp. I had to get my own towing. The next day he called me and told me it was the tensioner, that he should of have inspected, adjusted or reset when installing the new belt, the belt was tight (not stretched yet). He would not buy and install it. Of course I had to buy it, when I went to pick up the car he insists on charging me for the labor ($75) for fixing it. We dropped the car on Tuesday AM & picked it up on Saturday PM. This guy will do anything for the $$$, he will always find a reason to make sure you pay for his mistakes.
If I could have rated this place with 0 stars I would have. I went in for an oil change and they nicely topped off my transmission fluid, I was very thankful. Then come to find out they left my dipstick out of the transmission tube on my air cleaner. I called to request for a discounted transmission flush because who knows what got in there in that time period that they left it uncovered and the manager called me a liar saying "his boys never left no transmission dipstick out. I have to believe their word over yours. I can't do nothing for you." Because I am going to pop open my hood, and pull the dipstick out just to get a discounted flush, right? WRONG. The manager was completely incompetent just as his mechanics!
Excellent customer service. I went there and they did such a good job and didn't recommend a ton of work. They were honest and prompt with the service. I sent my wife for her change and they were as courteous and honest with her as they were with me. Highly recommend!
Quick,to the point, didn't try to sell me stuff I didn't need and inexpensive. Pretty great oil changing experience overall. Definitely going back.
I told the guy not to bother checking the air filter. His reply: You trying to tell me how to do my job? After a few more sarcastic remarks, I decided to leave and take my business to a place where the manager is polite. Looking at other reviews, I can see that I wasn't the first person he treated badly. So glad I left, the other reviews say he will try to cheat you too. This place is going to go out of business because of him.
I switched to this place several months ago after a management change at my old place. They are courteous, keep all of your vehicle information up-to-date in their database, and most of all do not pressure you. Yes they will tell you the extras that are recommended for your vehicle, but if you tell them you are not interested they don't bother you with it like other places. Also, once you are in their computer they send you a postcard when you are due which also includes a coupon.