Went in for an oil change and tire rotation and ended up being talked into an engine flush, new back rotors, and brake pads for both front and back. I was taking a trip and believed it was necessary, so I agreed to the repairs.After driving 100 miles of my trip, there was a grinding of my front brakes and a loud squealing, and I could not figure where it was coming from, so I took it back to be fixed. I was then told my front rotors were bad and they needed to be replaced also. They did that, but the squealing didn’t stop until the back brakes were completely redone. Now my car is still making a grinding noise. I don’t trust taking it back there, so now I have to find another place to take it for repairs. I feel since I am a woman, I was taken advantage of shamefully. I don’t recommend going there for ANY work. I feel I was scammed big time!
29200 Plymouth RdLivonia, MI 48150
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
28411 Plymouth RdLivonia, MI 48150
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From Business: Because you need to TRUST who’s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to …
31151 5 Mile RdLivonia, MI 48154
I switched to this place several months ago after a management change at my old place. They are courteous, keep all of your vehicle information up-…
Mr.Wally H. you are lying your ass off. Why don't you admit at least to your self that the whole thing was due to you being a cheap person. first you wanted to save money so you bought the parts online. Second you called asked for a price for a timing belt but when your wife dropped the car you wanted to add a water pump to the job so $40.00 was added to the cost. Later you wanted to add a timing belt tensioner to the job and again you did not want to pay the $75.00 and went crazy because you could not take advantage of our business. So you go online write a bad review about our business. anyone that read your review can conclude that you are whining about the money not the job quality. For the readers information this whiner is talking about $415.00 labor charge for a timing belt, a water pump and a belt tensioner on a 07 Mitsubishi Outlander SUV with a 6 cylinder engine . A dealer charges twice that amount so would most shops. Shame on you Wally!
BEWARE LAYER & THEIF. I got a labor estimate over the phone of $300.00 to replace a timing belt, after the wife dropped the car he called me to confirm that is $340.00, I said it was 300 but I am not going to argue about+ $40, just do a good job. My wife picked up the car @ 2:30 PM and drove it for 3 miles, it died in the middle of the street. After we called him, he offered to tow it back to see the problem. It was 7:30 PM and the Car still in Redford Twp. I had to get my own towing. The next day he called me and told me it was the tensioner, that he should of have inspected, adjusted or reset when installing the new belt, the belt was tight (not stretched yet). He would not buy and install it. Of course I had to buy it, when I went to pick up the car he insists on charging me for the labor ($75) for fixing it. We dropped the car on Tuesday AM & picked it up on Saturday PM. This guy will do anything for the $$$, he will always find a reason to make sure you pay for his mistakes.
Excellent customer service. I went there and they did such a good job and didn't recommend a ton of work. They were honest and prompt with the service. I sent my wife for her change and they were as courteous and honest with her as they were with me. Highly recommend!
Quick,to the point, didn't try to sell me stuff I didn't need and inexpensive. Pretty great oil changing experience overall. Definitely going back.
I switched to this place several months ago after a management change at my old place. They are courteous, keep all of your vehicle information up-to-date in their database, and most of all do not pressure you. Yes they will tell you the extras that are recommended for your vehicle, but if you tell them you are not interested they don't bother you with it like other places. Also, once you are in their computer they send you a postcard when you are due which also includes a coupon.