I would give this office a zero star rating if I could ! My son had his first dental visit at this location about a month ago and overall wasn't horrible but not the best. The hygenist was nicer than the dentist, Cathy Harris, and I was slightly offended by her comment of my son being "too attached" to me. He is 3 years old at his first ever dental visit. Cathy Harris recommended he be sedated with laughing gas to fill a small cavity because of his "extreme anxiety". I was informed 3 weeks later the laughing gas was not covered by insurance and would be $474 along with whatever amount my insurance wouldn't cover for the filling. I had to pay the $474 before I could even make the appt for the filling. So after hesitation with it being so much money but with my son's health in mind, I did decide to make the appt. Cathy recommended that the sedation would be best for him because of being so skiddish. So after arriving to that appt. yesterday morning , Jay Harris, the other dentist and I'm assuming owner of the practice, gives my son liquid nitrous oxide and after 3 mins, drags him to another room while my son is crying for my hand because Harris is pulling my son's other hand. He places him on the chair and then straps my son's arms down and wraps him in a cloth with velcro. Already not liking this but I understood it was for the safety of my son and the dentist but none of this was explained to me prior to anything. At this point, Harris tells me I need to be a silent spectator and I can't sit close to my son or it would be a distraction. My son loses it, screaming bloody murder for me because he can't see or hear me since when I try to talk Harris is speaking over me. I grabbed my son's leg and said that's it we need a break. Harris then says well I'm not comfortable going any further he is too uncooperative. Then suggests I go somewhere else or do general anesthesia or a topical treatment that again will NOT be covered by insurance. I called today to see if SOME of my money would be refunded since all they did was dope up my kid and send him home with me and was told no because he was uncooperative and he spent and hour and a half with my son. LIES! I was at the office for an hour total! Appt was at 8 since that's the only time they schedule the fillings and I was out of office by 9:00. Was not even brought back until 8:20!! DO NOT BRING YOUR CHILDREN TO THIS OFFICE. UNPROFESSIONAL WITH CHILDREN! DOES NOT HAVE THE PATIENCE TO DEAL WITH CHILDREN NOR DOES HE WANT TO. SCAM SCAM SCAM. THE LIQUID NITROUS DOES NOT HAVE TO BE USED. ONLY SUGGESTS PROCEDURES THAT ARE CONVIENETLY NOT COVERED BY INSURANCE. GOD FORBID A CHILD IS NERVOUS OF A DENTAL PROCEDURE THEY HAVE NEVER HAD TO HAVE BEFORE. if he would have allowed me to calm my son and then attempt or even let me place my son in the chair it may have gone better. And to constantly be told he is uncooperative when he was NERVOUS is ridiculous! Also to tell me nothing of my $500 will be refunded nor seemed to care that I would not be returning is a scam. I did not ask for all, possibly half since I understand that something of the medicine was used but nothing was done from that. He didn't even attempt to try again or calm him down but wrote in his notes that he did attempt several times but he was too uncooperative to proceed. Not to mention he is rude to his own staff, yelled at the assistant in the room for unwrapping my son without him telling her to do so, when she was doing it because I was done with it and so was my son. I WILL NEVER RETURN TO THIS OFFICE EVER! I WAS SCAMMED AND WANT TO PUT THIS OUT THERE SO NO ONE ELSE WILL HAVE TO DEAL WITH THIS NIGHTMARE !! AND IF THIS IS DELETED BY THE OFFICE I WILL PUT IT ON EVERY REVIEW SITE I CAN FIND !!!
Same experience as the other reviews. We did not do the root canal as she wanted to. We took him to another dentist that just filled the cavity. I think most of their patients are Medicaid so they try to overcharge those with insurance.
I would give this practice a 0 stars if I could. This office did the same thing to me as the review below. They told me that my daughter needed all this expensive work done immediately, and forced me to sedate her, When I decided that I wasnt going to have her sedated because she has had dental work done elsewhere with just nitrous they refused to do work on her and they will not release her spacers that were paid for by insurance and myself so that another orthodontist can put them in. THEY ARE SCAMMERS AND THEY ARE AWFUL...not to mention they get very upset when parents accompany there children in the back. They do not like that becuase they want to be one on one with the children. Dont let the nice structure of the office fool you.
My advise: stay away this practice. My son used to be dr cathy harris' patient. He had several cavities to fix. Dr. Cathy Harris insisted each of the cavities need to have root canal done and add a crown afterwords. Each root canal and crown cost close to thousand dollars. We ask her to just fill the cavities in routine way. Dr. Cathy Harris scared us that if not doing root canal, my son's teeth will get infected and have to be taken out. After couple of very expensive and painful procedure, we changed to other dentist. Then we are told root canal is not necessary and routine filling will be OK. 2 years after, the cavities treated with routine filling have no any issues. But one cavity dr Cathy Harris did root canal got infected. And we are told it has to be pulled out!!!!!every parent should lean from my lesson. Some dentist will scare their patients and family to get the most aggressive treatment and earn most the money out of it. My advise stay away from this practice!