Always extra hidden charges not worth going. Overcharged phones. I was told they don't sell phones without the covers it there's always a charge what kind of crap is that
This place is simply terrible. I feel robbed! I paid $300 in total and am out of a perfect touchscreen laptop and stuck with a laptop that needs to be restarted after every 2 hours of use because the touchpad stops working. Not to mention the terrible service! The manager Barbara is just awful. There are plenty of phone repair shops in New Haven that are honest and competent. This is not one of them.
Went to this store with my mother in law to try to exchange a phone because it wouldn't charge. We couldn't exchange it because the screen was cracked so we told the guy, Ali, we would be back. When we got home the phone was not in the box we gave it to him in. Called him the next and he was extremely rude to me and a complete jerk. Don't shop here!
This Store has done a complete 360 in terms of the interior of the store new look with new reps that excel in customer service, they are a bunch of fun but also very knowledgeable! I had a problem from the other surrounding stores in the area and this one seems to be the best iv delt with. i have been a metro customer for about 3 years and im not going anywhere !
This is a very very terrible store. Here is my experience.I went to the store to upgrade my cell phone four days ago. They sold me a phone which is supposed to be Free after rebate for $51 and took my old smart phone. Moreover, they told me that everything should stay same. But I found that my bill went up $10 dollars after I changed the phone.I went to the store and asked them why. They told me that promotion (free after rebate is for new activation) only and the bill goes up because MetroPCS upgrades their service. Come on, why they did not tell me all this information on the spot when I was upgrading my phone. Even worse, the manager said that he received the email that the phone promotion starts after I bought the phone. Actually, it is not because my friend told me it has been on MetroPCS website for at least one month. I asked the manager whether he could show me the email. But he said why should he show me the email. what a lier?Finally, I said if so, I would like to return the phone since they hide so many tricks and cancel my plan. Not to say, I only changed the phone for 4 days. They said I can't return my phone accroding to their store policy, which is written on a small plate in tiny words. Of course, they did not tell me when I was buying it.Anyway, it is one of the worst experience for me. I felt totally being cheated because they would not tell you all the information ahead of time until you find out. Never trust those guys, especially the manager. I would like to give a minus star rating for the store if I can.
Totally incompetant and unprofessional. Have no right being in business. Lost all my data, after being told not to touch phone if there was a chance anything could be lost. Work area was covered in candy and wrappers, while Hurley look alike stuffed his mouth. Claimed to have product knowledge, but had to call corp to ask where the battery was in my phone. Drive a few extra miles to Milford or Orange, and don't let these idiots near your phone. I wouldn't trust them to peal the paper off a crayon.