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thartcra

04/19/2013

Overall

Had a great experience, never really written a review before. Knew nothing about diamonds, I went in, and they spent an hour with me getting me up to speed. Really appreciated the time they spent with me. I shopped around a little bit, and did a little research online, but soon realized I started at the place I was most comfortable, and the price for the diamond I chose was great. Overall, a great experience for someone that know nothing about diamonds.. and I think I know more than most people at this point. No pressure, and great service, worth my first review... Thank you Skatells.

kakae18

06/25/2012

Overall
DO NOT buy your engagement rin...

DO NOT buy your engagement ring/ wedding band here. When you are first looking for a ring, they will promise quick sizing, appraisal etc.The staff is unprofessional, does not return phone calls, and are annoyed with any quesions. Their apprasial took over 4 months, and they extended the deadline 3 times. They claimed to be understaffed and too busy to get to it. After calling to get an estimate on a style, they took over 2 weeks to call back. Then after 6 months of them telling me to wait to resize my ring until "after my fingers swelled during the summer" they told me that they wouldnt size the ring becuase the diamonds would fall out.

claimed iconBusiness Response08/09/2012

As the owner, and never receiving a negative review, this is very dis-hearting to hear. Let me apologize. We strive daily to make everyones experience a pleasure in our stores. After reading your review and investigating, i did find out that your appraisal took longer than normal, as they were very backed up. The manager explained that she did attempt to stay in touch about the delay. However, that is no excuse, so again, let me apologize. We only have our good name here in Charleston to keep us going. As far as your sizing, please feel free to contact me personally. I understand you purchased your ring from an out of town store, and we normally do not work on outside engagement purchases, but i would like the opportunity to make it up to you. Thank you for your feedback, and we will step up our efforts.-Jason Butler, President.

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Details

Phone: (843) 881-0022

Address: 1036 Johnnie Dodds Blvd, Mount Pleasant, SC 29464

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