Awful experience with this company! They are undependable and lying seems to be the only consistent characteristic of their business. Two workers showed up to install carpet we had purchased through Lowe's. We purchased carpet for four bedrooms and a staircase. They walked in, looked at the staircase, and then talked to each other about not wanting to do the installation. We had purchased a package from Lowe's which included removal of the old carpet and furniture moves. We had already removed most of the furniture and there were only three pieces of furniture left in each room. When the installers saw the remaining furniture, they refused to install the carpet. I called Lowe's and spoke to Lorraine who was rude and condescending and accused me of trying to get a "free service" meaning the furniture moves. I had a copy of the purchase deal which included the furniture moves and she told me I did not know what I was talking about. I finally told her I would move the furniture as I was missing a day of work for this installation. I told the installers they could start working on the staircase while I moved the furniture and they refused. I cleared the first bedroom within five minutes and told them they could start on that room while I moved the rest of the furniture and they went outside and talked on their phones. After I had emptied three rooms, they came in and removed a 4 X 4 foot piece of carpet, then told me Lowe's had called and told them to return the new carpet. I asked why and they said they did not know. I asked them to wait while I called Lowe's, but they left anyway. I called Lowe's and they denied calling the workers to return the carpet, but said the carpet could not be installed because there was too much of a delay with the installation. The delay was because they were late and then refused to work. Cesar's has lied to me nine times and Lowe's has lied eight times. I have called Cesar's and Lowe's multiple times with no success.
Bill and his installation crews at Tailored Floorings did a great job. They put in new bedroom carpeting and tile in our bathrooms and we couldn't be happier with the results.
They are the installer for Lowe's on Higley in Gilbert also. Horrible service! They walked off the job, left me wondering what to do. Lowe's got involved but seemed to be working for Cesar's rather than the other way around. I ended up cancelling a $6,000 order because I got the impression that professional and skill are completely lacking here. I'd stay away and ask Lowe's for another installer - they have regional ones. Better yet, just try somewhere else.
Cesar's is the installer for tile for Lowe's on Baseline Road in Tempe, AZ. We had 1,300 square feet of wood look tile installed by them. Lowe's and Cesar's do not communicate well with each other, so we had a lot of delays and problems with work orders because what we were telling Lowe's to do, Lowe's was maybe or maybe not telling Cesar's, and Cesar's was claiming to be clueless. The installers on-site for the most part did not speak fluent English, which made communication difficult for our unique job that had a lot of specifics. The tile looks great and is laid well, however there were grout issues. Lowe's sold us the wrong type of grout for the job, and Cesar's installers didn't follow manufacturer instructions leading to a much lighter and duller grout color with lots of variation and hazing, and they also neglected to grout areas. It required a second visit from Cesar's with grout boost to stain the grout, which took weeks to get them back to the job site, and they came unprepared because the work order lacked proper instructions despite me calling and reminding Cesar's of exactly what needed to be done. The installers also flat out lied to me when I asked them if they used the grout booster under my appliances, and I only found out when I moved one of them. Now they have to come out a third time. Bottom line, if you use Cesar's you need to be very patient and on top of them constantly throughout the course of the job. I would not choose them again after this multi-month ordeal, though I'm glad I went through Lowe's which guarantees the install so I know it'll eventually be done right.