I went into the Walmart at 2232 Gallatin PK N. Madison, TN and had one of the most terrible experiences I have had at Walmart. I was going to purchase two pictures from home goods that were marked 12.96. When I got to the register they rang up 24.00. It took the woman 15 minutes to get up there to see what the issue was, 15 more minutes to get back from checking just to tell me there was no barcode and they had the exact same issue the day before. I asked the question, "well if there was the exact same issue yesterday, why didn't you all fix it?" She then informs me that there was a sign under those that read 12.96, but that didn't belong to those. I asked for a manager. A CSM named Rhonda came over and was very nice and did a great job by calling an assistant manager. another 15 minutes passed. The woman from home goods stood there and kept making comments to me like, "these aren't 12.96, I don't know why you are even asking and there is no sign for 12.96 back there (after she had just told me there was but for something else). I had $260.00 worth of groceries sitting there. Most of it was parishable and I would't particularly want to eat it after it had all thawed out while waiting on these incompetant people. The lady from home goods kept making comments at me. I looked at the CSM and said, "hey if the manager does't get up here I will walk out and leave all of this here. Five more minutes passed, the woman made one final comment, I looked at them and said, "I'm sorry but I have waited here over 45 minutes to check out" and I walked out. From the parking lot I called and talked to Nancy, one of the most hateful people as a manager I have ever talked to. She basically said I should have just waited to talk to her and there wasn't anything she could do. I told her that I am a manager where I work and we NEVER treat people with so much disrespect! I also told her I would be calling corporate office and she acted like she didn't care at all. So I had to spend my 300.00 elsewhere and will shop elsewhere from now on.
1100 County Hospital RdNashville, TN 37218