More Info
- Email Business
- Neighborhoods
- Newburg, South Side
- AKA
Chain Saw World & Metro Mower
- Category
Reviews
07/17/2012
This has been the worst place I have ever had to go. I was told my 8 dollar part was going to cost 10 dollars to put on and when I went to get my chain saw i was charged 32.50 for an 8 dollar part. The manager Tammy was very rude and basically said she had no idea what i was talking about. The problem was not resolved and i was not given any help. I would not recommend this place to anyone.
THIS IS NOT AT ALL WHAT HAPPENED THIS MAN CAME IN TO STORE AND LEFT HIS SAW I TOLD HIM IT WAS MANDANTORY THAT HE LEAVE A 32.50 DEPOSIT HE DID'NT LIKE IT BUT DID IT ANYWAY I TOLD HIM LABOR MIN WAS 32.50 BUT HE MAY GET BACK A LITTLE OR HE MAY OWE A LITTLE I'M NOT A MECHANIC I WORK THE FRONT COUNTER PEOPLE WHO COME IN HERE REGULARY KNOW ME AND KNOW I AM A VERY HONEST AND VERY NICE PERSON I WOULD NEVER LIE TO SOMEONE TO GET THEIR MONEY SO WHEN REPAIR WAS DONE IT COST 32.50 LABOR TO DO IT AND HIS PART WAS 8.99 PLUS TAX HE OWED A BALANCE OF 9.47 AND REFUSED TO PAY IT SO WE TOOK NEW PART BACK OFF AND PUT OLD ONE BACK ON AND DEPOSIT WAS NON REFUNDABLE WHICH IS POSTED MULTIPLE TIME ON WALL AND AROUND STORE SO IT WAS A BIG ARGUMENT AND HE LEFT I JUST WANTED TO TELL MY SIDE BECAUSE YESTERDAY HE CALLED ME A LIAR AND THAT IS ONE THING I'M NOT SORRY FOR ANY PROBLEMS HE MAY HAVE HAD BUT IT WAS NOT MY FAULT .
08/03/2011
My husband ordered a part from Chain Saw World and 30 days later they were still claiming the part was on back order. My husband called Briggs and Stratton and they told him that the part was not on back order. He placed an order with Briggs and Stratton and the part arrived at the house in 2 days!!
The female customer service rep. at Chain Saw World is RUDE!!!!! When I ask her if she had read the Co.'s reviews on line, she stated, "I really don't care. Especially if they are customers like YOU!!!" What does that tell ya for fine customer service?
Stay away from this business if at all possible!!! There are other business like this one in town.
07/06/2011
People these reviews are right on the spot with Chainsaw world. Hostile is correct I just had my experience with these chainsaw Nazi's.... Never will I go to them again for anything. Unbelievable they even have a business.....honestly.
05/27/2011
Chain saw world has very hostile business practices. They did not inform me of their absolutely no returns or refunds policy, until I tried to cancel my order 15 minutes after I placed it after finding the same parts at half the price at searspartsdirect.com.
07/29/2010
It could have not been any worse. Stay away.
Jay Hodge dropped off his lawn mower on July 6. It was looked at on July 13th, and a part was ordered. He then did not want to wait for the part to come in, so he picked up his mower. He asked us to ship it to him. We did, and did not charge him the shipping charge to ship it.
05/28/2009
Very poor business. They will tell you one thing and never do what they say. Two week turn around turns in 1 month and half long deal. Do not recommend business with them.
03/30/2009
I took my atv to be repaired at Chainsaw World and they kept if for 3 months. Always got the run around when I would call to check on the status. No one EVER called me to keep me updated. Several occasions I would be told they couldn't find my ticket & would have to call me back-no on would call back. Twice I was told I would have to speak to someone else and they weren't in that day. Once a Manager promised to call me first thing Monday morning and he never called. I finally was able to reach him on Wednesday. At one point I was told it was repaired & when I showed up to pick it up-it was not finished. I would not recommend Chainsaw World to anyone.
Chain Saw World has not sold ATV's in over 4 years. We try to repair our customers foreign import ATV's as a service to them. If we cannot get a part for your item, we cannot fix it. We strive to satisfy our customers, however, some situations such as the one above occur due to our attempt to help everyone.
Details
Phone: (502) 964-5131
Address: 3415 Fern Valley Rd, Louisville, KY 40213
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