Tue 10/31, 8:49 PM email sent to Pella for items to fix from the install finished 10-12.Front door trim, Front door adjustment on latch - it does not always catch to keep the door shut, Front door locking mechanism needs adjusting - very tight and catchesFront door drywall cracks from installation fixed and smoothed for painting interior, Front door outside trim, Front door finished and shims not visible, Front door door stop reinstalled to keep it from hitting the door behind it (satin nickel finish), Front window interior installation due to misordered size parts and tape or glue removed from right side window that streaks the full length, and caulk removed out of window screen, Top window on front window cleaned from streaks to insure they are not scratchesKitchen window sill finished cleaning from spray that left black spots all over it, All window frames interior cleaned and black streaks/marks removed Especially the garage window insideMisaligned trims on outside of windows either fixed or replacement window casings put in. Pictures of 3 have already been sent to you. Carpet cleaning will be paid by Pella after install is done as promised by Jerry Tobe, Sod on left side of driveway where your truck damaged/rutted my lawn installedSticker removed the rest of the way off the basement window.Caulk removed from back bedroom window that was not there before recaulk, Verify ALL outdoor windows are caulked fully and smoothly, All windows keyed in for warranty record In addition it is documented with your corporate that it took 3 attempts on their part to solicit a response to your cutting labor by a full day on our project.
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I am making this post for my parents based on their experience today (3/30/2017).My parents ordered replacement doors for their basement that came with a lifetime warranty. Atlas had been out once before to make some adjustments on them, as they had an issue. They were now having problems with the locks not wanting to stay locked and contacted Atlas to come out once again. It took 3 phone calls and 1 month for someone to call them back. She received a call from Chuck and they discussed the issue. It wasn't clear whether the problem was normal wear and tear or a larger issue. My mother just wanted someone to come out and assess the problem. After a few back and fourths my mom used the phrase "Well let's cut to the chase and set up an appointment". Thats my mothers way of saying "Well let's just set up and appointment and see what's going on." In no way she being insulting or aggressive, if anything she was attempting to save him a lengthy phone call. For some reason that set Chuck off. He got very loud and boisterous and would not let my mother get in another word. He told my mother that she did not appreciate his time and that he could just send someone out there and charge her. He also stated very condescendingly "You know what I'm going to do for you.. .Nothing!". Then hung up the phone on her.My mother called back to Atlas to report this issue and find out who she spoke with. It turns out it was the owner of the company Chuck Story. She was floored. Never in a million years would you expect someone to act like that towards a customer, especially the owner. Apparently his time was worth it when they were buying, but not when asked to stand behind his product/work. She was not asking for anything more than an experienced set of eyes to come look at the product they paid a premium for. He owes my mother an apology and an appointment to come look at the doors. I just hope it does not take another month for this to happen.
We wanted vinyl on our small shotgun. Jack did a great job selling the job, then he disappeared. Apparently his siding 'crews' consist of 1 man entities. It took over a month to cover this small house. Jack never checked the progress, never came back to the house. That said, it was a good application. Our house looks very nice- but geez, we could have hired a single installer and not paid the overhead of a contractor- when there was no oversight. Absolutely no protection was put on ground to catch millions of lead paint chips, which we had to clean up ourselves. So decent quality work, but exceptionally poor service.
Would not recommend, and certainly will never use again. Had sliding glass doors installed 2 years ago. Within DAYS had problems with paint peeling from the screens. They came out and touched up the paint THREE times before I finally forced them to replace. Should not have touch ups on days old screens. Now, one door is already foggy, another has what appears to be a large paint smudge in between the glass, right in the middle of the window. Called today regarding the fog, and was told I'm outside my 2 year warranty (by approximately 90 days, I believe), so $100 service call, plus the price to replace. The people are nice, but the product is AWFUL.
Enterprise Home Improvements was the best choice for my roof replacement. The salesman was extremely helpful and knowledgeable about my insurance claim and helped me through the process. The crew that installed my roof was very professional and clean. I would recommend Enterprise to anyone looking for a great company to replace their roof.
Great Company with great employees, who do great work. I would strongly recommend Enterprise Home Improvements LLC for all your exterior home improvement projects. Windows, Doors, Siding, Roofs, Decks, Sunrooms. They do it all and do it well!
Company was very quick to respond to my request for a roof estimate. They dealt with my insurance company and I got a new roof and siding. I am very happy with both projects. They were done in a very prompt manner and I haven't had any issues since. Thank you Josh H. I really appreciate all you did for our home.
There work is great and always professional. I referred some friends but never received my referral bonus.
We had new windows installed. Jack (owner) and his staff was VERY nice to work with, he was reliable and honest (uncommon for contractors), he gave us a great price (over $10,000 less) on the same window that another company wanted to sell us. Dino, the installer, did a fantastic job, he was very detailed with his final measurements. The windows look great, I would highly recommend Wallmaster.
I have a sliding door that will not open/close/slide, but many attempts to call the service department has not even gotten me a call back. I have left four messages, but I cannot even confirm that this Fern Valley location still has a service department.