Glezer-Kraus Incorporated

I didn't know where to take my Rolex because I was not sure which company I could trust to do the work correctly. After asking around about which places are good, someone told me about Glezer-Kraus. Not only did they take good care of my watch within a short time period (which is unheard of in this business. Other places will make you wait for months, and yes, sometimes even years.), but they also treated me like a top shelf customer. Thank you again so much.

Very friendly place and customer service. They even helped me when I got lost with the directions to find the place. They do warranty their work.

The employee greeted us with a friendly smile and was very helpful. They are also very knowledgeable.

This place is awesome for watch service. Very knowledgeable and expert staff and now same day service. Wow!!!

Very knowledgeable people. Employees helpful, friendly and eager to serve customer's best interest.

Will definitely go back and will recommend

Great customer service for unique time pieces! Easy to get to location too. Have taken my Cartier there for cleaning/repair and highly recommend.

The service is EXCELLENT and the person that helped me was more than a pleasure to deal with.

After going to Glezer-Kraus, there's no reason to have a watch fixed anywhere else!

I sent my working watch in for what I thought was covered by warranty. turns out it was not. I decided not to have it repaired. when it was returned, it did not work and there was dirt on the inside of the crystal. the ladies working their accused me of lying and hung up.

I dropped off my watch in working order. When it was returned after an estimate equal to the watch's value, it was not working. I called and explained this. I was immediately accused of lying and told that other people had tried this before. The ladies yelled at me and hung up on me. They told me that the claim ticket had a number of services listed which means the watch was not working. Keep this in mind - they do not let you keep the claim ticket, they write the services on the claim ticket, and my watch was working when I brought it to them. I only wanted an explanation or apology and now I am considering legal action.

I gave 4 stars because i dont know the quaility of the watch I brough in yet. The service at the front desk was very good though... I will update after this how my watch came out from repair

I brought my husband a Movado for Christmas and he wanted to change the clasp. Went out to Gurnee and they referred us to Glezer-Kraus.

Such a wonderful help the girls were. They explained to us why it was better to have the clasp that came with the watch and they took out links so as the watch fit better. Very friendly and helpful and they work fast. I even had my battery changed in my watch. Thanks will definitely keep their phone number....

Very professional, friendly staff, took care of me well. I will always go there for my watch repairs. See for yourself. They have coupons on Dexknows!

I have a Movado and since Glezer-Kraus is the only service center in the Mid West I went over there to get it fixed. To my surprise they repair a lot of different brands. I brought in my Omega and Tag Heuer later and they fixed all 3 of my watches. They were very professional and knowalagable. My Tag Heuer was in a lot of trouble since I excidently put it through a wash in my washing machine. They fixed it up and made it look brand new. I don't know how they do it but I am sertainly glad they are around. Try them out yourself.

Glezer-Kraus was recommended to me after my Jeweler/Watchmaker retired. A friend of mine told me he used them many times before and was very happy with the work they did. I brought in my husband's Rolex and my Piaget. I knew my Piaget would need a lot of work so I was very concerned. When I got my watches back if it was not for the serial #'s matching I would have sworn they gave me brand new watches. Now I don't understand what they needed to do on the inside except both time pieces work wonderfully but I am here to tell you my watches looked great! They polished them both, changed their crystal and I feel as if I was beyond taken care of well. If you have watches to fix definitely go there, I highly recommend them. The only thing is they do not repair cheap watches. They told me they will change batteries but they prefer not to do repairs on any watches made in China. They specialize in all Swiss made movements. Since I do have some cheaper watches they agreed to repair them since I was already their customer, so they did accommodate me in every way. They are the BEST!!!!