My family and I generally love to dine in at Olive Garden. We thought this time would be no different. We were wrong. The front desk staff did not smile, nor did they welcome us into the restaurant. The young girls up front seemed more interested in gossiping than helping the customers that waited The hostess saw us to our seats, but didn't utter a word other than our names and number in our party. I come from a high level of customer service background and this restaurant lacked that. I also heard another person dining nearby with complaints. The staff needs a refresher in customer service. We will not be returning to the Katy Olive Garden.
24210 Westheimer Pkwy Ste 100Katy, TX 77494
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6037 Fry RdKaty, TX 77449
Address: 6037 N. Fry Road, Katy, TX 77449 832-427-1022 Translated into Italian, the words IL Primo mean “the first”. Of course, we don’t lay claim t…
Employees can't be trusted.
Their ravioli is to die for!! Delicious dinner item. Also try their signature lasagna.
Love This Place Very Good Food Very Good Waiter Every one was so Nice this place will be very very Good For Date Night Out
This is a nice independent restaurant with a personal touch. All the staff was extraordinary! The food was excellent with a great presentation. We would recommend this one to everyone!
The food is great as always...but what made my evening was a Great Manager named DAN...hats off to you Sir and thank you ever so much for finding my order! J Gibson
On Saturday, March 13, 2013, we had the worst experience ever at the Olive Garden here in Katy, Texas. We planned a birthday party for 10 people. My wife and I arrived at 5:45 pm to arrange to have a table for all of us. We were given a pager and told we would have a 30 minute wait. We were called after 30 minutes only to find out they made an error and had a table for 4. We were told there would be another "short wait". An hour after that we still had no table. We asked for the Manager (Willie) who was of NO HELP or comfort. After repeated walks to the inside to see what was going on we received no apology and to comfort for the constant delays. after an hour and 45 minutes we still had no table. A REAL MANAGER would have offered something...bread sticks, a glass of wine, SOMETHING...even an apology. Nothing from this HORRIBLE manager. We finally got our cake back and headed for Russo's New York Pizza where we were IMMEDIATELY seated and had a wonderful dinner and party. In over 20 years of going to Olive Garden we have never had service like this. The icing on the cake was when people that came after us were leaving the restaurant after having been seated and eaten their meal. HORRIBLE SERVICE from a HORRIBLE MANAGER.
Typical great Olive Garden menu. Wait times continue to be very long. Despite that, this particular Olive Garden does not allow "call ahead seating" or reservations like other Olive Gardens in the Houston area. I'm just about through trying so hard to like this place.
Absolutely the best Italian food - all fresh! The wait staff is so nice and professional. It's not a huge place so if there is a croud it would probably be a little loud, but going to a large place it only gets louder. Every time I have been there it was a great experience and I just can't say enough about the food. Everything is good!
5 Stars for opening one in Katy and allowing those of us here access to Olive Garden! The staff and restaurant is new, so the entire staff is new as well.......each person I am sure is learning their jobs and adjusting to their new responsibilities as well as the high volume of traffic they seem to get daily. I am anxious to watch this establishment grow as well as the polite young men and women who work there servings those of us who elect to dine out. Always a pleasure to dine out and appreciate someone serving you! I had a great experience and the staff was friendly.....the key to dining out is patience & appreciation for good service. Both of which I had and enjoyed and the food was great! Until next time!-YF