excellent customer service, on time and there prices are very cheap. I would recommend to anyone looking for transportation services and reliable service. Its nice to have a great place to use in 2018. I am very pleased!!! Thank you I am happy there's still great people and great business out here!
Worst service ever. I took a trip from Monroe street across from the Shahan Blackstone to the Dollar General on Cooper street and was charged $ 12.75. They claim it was accurate. Would not recommend them or there service to anyone ever and will never use their services again again. What a rip off!
Becca is one of ur best divers very friendly ,polite,and helpful if she can be will go out of her way to help someone out
Exceptional service. Best rates in town. Nice drivers. On time service. Professional service. Will recommend.
Cab arrived 12 minutes after calling which is great. Cab was clean.Driver was friendly. Took a direct route to where I needed to go. Will use them again when needed. They also have reasonable rates.
I had a bad experience with City Cab but Colonial so far always on time and even cheaper than City Cab. I can't complain
After taking this cab for weeks, I finally had a bad experience. Picked up at Allegiance and dropped of at Jackson Crossing, and was charged $11.63 for the ride. What should have been a straight path down North St to West Ave (taking the main roads) turned into a back-street creepy ride down Cooper, North St, and Monroe St. to West Ave. I confronted the driver and told him he did not need to take me that far out of the way to get me to my destination he gave me a "discount" of $.30 for my trouble. I called the company and demanded to talk to a supervisor, who was rude and implacable, insisting that I did get a deal on the ride. That makes no sense, because I can go from Page Ave to Jackson Crossing for $15 - that's an 8.5 mile ride ($1.76 a mile) versus the $3.79 a mile I was charged for this ride!Furthermore, when I tried to explain to the supervisor the fact that a male driver taking a single female passenger down back roads in the rough part of town is terrifying and unacceptable, he ignored my concerns and my anger, insisting I got a good deal. No, I did not get a good deal, and I was forced to be terrified that I was going to be robbed, sexually assaulted or murdered. I'm paying for a service, not paying to be scared and threatened!WARNING - Starlite and City Cab are the same company!!! I stopped taking Starlite because their prices were ridiculous, and they were rude and complained about going down my dirt road because of the bumps. Both companies cars look like they're repossessed - interior radios and electric is entirely ripped out in most cases, and the interior is never clean.
This was the worst customer service I've ever suffered. If I could give zero stars, I would! The cab was twenty minutes late, and when I called for the second time (actually, the sixth. I called once when they were five minutes late and got blown off with the promise they were on the way. The next few times they didn't bother to pic up my calls, so I had to use a different phone. Magically, they answered after that!) I was quite angry. I had ten minutes to get to work. The man was extremely belligerent, hung up on me, and proceeded to cancel my cab. Thankfully I found another ride. When my fiance told them I wouldn't need them, they said they had cancelled. "We had two cabs down! I tried to tell her!" No, no one tried to tell me. Even so, why would you not call your client and let them know you were going to be late? That doesn't seem like good business sense?I suppose I'd call this company if I didn't actually want to go anywhere...
I used my husbands phone to call for a cab when the woman answered she immediately started up a flirty conversation with him since he had used their services before and apparently felt very comfortable with him. After I finally got a word and she realized it wasn't him I said what did you think I was and my husbands name she said yea she did and I asked her if she wanted to talk to him and she hung up very unprofessional never using this company again.