I called to get a replacement pair of soft contacts as the last pair I had got mixed up with an even older pair (long story). I had gone to Dr. Tylock's office for years and I explained my story. They happily provided me with a replacement pair and made an appointment for an exam for two weeks later. When I showed up today (I live 45 minutes away now), I had to wait 35 minutes to get called back. The technician immediately asked me if I was there for an examine for contacts. I said yes as that was the entire reason for my visit. There was no mistake as to why I made the appointment with the lady who answered the phone and the technician who helped me get the replacement contacts to hold me over until my appointment. He tells me they no longer do contact exams as they are too time consuming. Long story short, I was brushed off with a very half- hearted apology and sent out the door having over 2 hours of my time wasted with 90 minutes of that spend driving to and from the office. Bottom line is this: Do not even call this clinic if you are not interested in eye surgery. The are not interested in you in the least. I suspected this for years and now it has been confirmed. This office is in it for the money that Lasik and the other eye surgery procedures have to offer. UPDATE: About two weeks after I posted my initial review, I got a call from someone at Dr. Tylock's office (office manager maybe, I didn't catch that). She said she was aware of my recent visit and bad experience with trying to get an eye exam for contacts. She apologized on behalf of Dr. Tylock for my treatment. She stated that I had been Dr. Tylock's client for over 14 years, and I should have received my exam as always (even though they do not fit for contacts anymore with new clients). She offered to compensate me for my lost time and dissatisfaction, acknowledging that my time is valuable. I told her that it was not necessary to do that. I just wanted to make sure that the people involved in the incident were aware of the way I felt when I left the office. I also wanted them to make it clear to new (and potentially to existing clients as well because I'm still not clear exactly what their policy is) that they no longer do contact exams so that no one else wastes time or experiences frustration. I gave them an extra star for putting forth the effort to give me a call to make amends. I don't believe I would not received an apology call if I hadn't written this online review. But then I guess Dr. Tylock and his office manager would not have been aware of what happened to me during my visit.
1. Bryan Conrad
2913 N Belt Line RdIrving, TX 75062
From Business: Dr. Conrad Bryan is your neighborhood eye doctor located at 2913 N. Beltline Rd. Your Irving eyecare center offers genuine eye care where your eye health and wellness is our primary focus. Annual eye exams are a recommended cornerstone for ensuring the health of your eyes. In addition to checking for changes in your vision…
3626 Irving MallIrving, TX 75062
From Business: Visionworks offers fashion brand frames, lenses & sunglasses with leading vision correction technology. Best value & selection. Buy online or visit your Irving Visionworks store.
From start to finish, everyone was fantastic! They were thorough and concerned about the patient the entire time instead of trying to sell someone something. The surgical procedure went very good and they did a follow-up process to make sure I was satisfied! They were great!\r
30. Eyecare 20/20
Have seen Dr. Park several times in the last few years, and he does a great job. 2 years ago, I found out I needed bifocals. They suggested the no-line ones, which sounded good. Unfortunately, when they came in, they were weird for me. I lasted about 3 days and just could not adjust to them. Dr.…
Dr. Tylock and his staff are the BEST you can get in LASER/PRK surgery! Very proficient, professional, attentive staff, especially considering that they have people coming and going constantly. Dr. Tylock has been doing this surgery for over 20 years and has been TEACHING the LASER/PRK surgery at Southwest Medical Center in Dallas also for over 20 years! His SUCCESS RATE IS 100%!!! I cannot stress enough that 100% is what you want when it comes to your eyes! I HIGHLY recommend him!
From start to finish, everyone was fantastic! They were thorough and concerned about the patient the entire time instead of trying to sell someone something. The surgical procedure went very good and they did a follow-up process to make sure I was satisfied! They were great!
They make you feel very comfortable. They are so courteous of patients time. I’m very impressed with the customer service. Dr. Tylock’s staff is very professional and polite. Wish more doctor offices were like this! Thanks to all!!!
The office staff was wonderful... Very comforting in the fear of the unknown. Pre-Op was easy. Surgery was a piece of cake :) Thank you for the gift of sight. I can't tell you last time I fixed my hair without visual assistance.
Dr. Tylock and his staff are wonderful and very professional! Scheduling an appointment was smooth and easy! They also do a follow-up process which made me very satisfied with the overall!
The staff did a great job of explaining the process to me. In particular, Mauren was great! You can tell how much she loves her job. If I could rate a 10, I would!!!! Thanks again Dr. Tylock!
Everything went very well for me. Dr. Tylock was excellent and the technicians were good also during the evaluation. The surgery was easy and painless. I CAN SEE!!!!
Original surgery was 14 years ago &amp;amp;amp;amp;amp;amp; a positive life changing point. Current surgery was an enhancement. Very satisfied.
I would recommend Dr. Tylock to anybody!!! Awesome, comforting, and helpful staff!!! Everything went smooth and I wouldn’t have it some other way!!!