I have purchased 3 sets of w/d feom Sears in the past 20 yeats and have always purchases rhe extended warranty. Service had always been acceptably fast. I was ip in running in a week. BEWARE - i have two sets of w/d's. Both have needed service in the past year. The first sercixe call ='d two weeks no washer. This 2nd repair is for a $30.00 hose. As of today, no washer for three weeks. Part arrived within 4 days. Sears is booking too far out to be acceptable for their core business of appliance repair. A homeowner can't have a vital appliance down for 2 or three weeks. I was told by the tech that the issue is they no longer carry extra parts in the vans. I understand not carrying large parts/expensive parts, but a common washer hose?!! Really! Three weeks for a $30 part. I no longer recommend Sears Appliance Repair and beware! I purchased a LG w/d from HH Gregg and SEARS does extemdwd warranty for HH Gregg. I was asked so many questions by HH Gregg before rhey would approve service on a dryer that sounded like a squeaky obnoxious semi in my house. I think the gal wanted me to take the drum out to tell her what I saw. It became a joke.
The initial service was done as scheduled. However, big complaint is on the warranty work. The washer kicked out a new code and called for a follow up visit. What I thought was going to be the next day, Saturday the 5th, turned out to be Saturday the 12th. REALLY!!!!!! Warranty work should be considered priority!!!! Guy on the phone just stuck to script and would not think out of the box. My business lives or dies on customer service and if I provided service like Sears Repair, I would be out of business.
All my appliances are from Sears and each have a Sears warranty. I have full peace of mind that Sears will come an fix any issues that arise as these appliances age. I appreciate Sear's great value!
THE BEST PLACE IN EAST SIDE