If I could give this place a zero, I would. Customer service is poor and lacking and it would seem the membership system is a failing quite a few people. I followed the protocol that was told to me on the day I cancelled my membership. Filled out the form and was told my last month would be $19. Cool. Now I'm being harassed for $96 (which no one seems to be able to explain) for Pure Fitness in Fort Myers. So like any logical person, I call to try and figure out what was going on. Not only do they not have record of my cancellation, which is convenient, the employee I spoke with to try and get and understanding of what was going on was super rude and hostile. He talked over me the entire time, wouldn't listen when I explained that I had a employee signed copy of a cancellation form. When I asked for an email I could send a copy of the form to, he responded with "IF someone gets back to you..." If? Does Joe not check his email? As the owner does he not care to try and figure what's going on at his gym? This employee also went so far as to lie about his name being Mark. (I called back to verify Joe's/Pure Fitness email address to send my copy of the cancellation form to and was told no one by the name of Mark worked there.) You guys have got to be better people. Customer service is lacking. I now have to try and find a cancellation form from 6 months ago and deal with the head ache that is Gulf Coast Fitness. Do yourself a favor. Just don't. I'm sure there are other gyms in the area that are far more responsive and organized. You get what you pay for.
10011 Gulf Center DrFort Myers, FL 33913
From Business: The DICK'S Sporting Goods store in Fort Myers, FL has quality sports equipment & sports apparel. From camping gear to soccer equipment, visit the DICK'S Sporting …