I hope you get lucky every time you buy appliances. I mean any appliances. My less than 4 years old refrigerator broke down right after memorial day...when I call to make repair service appointment, they gave me 17days after-well this isn't repair appointment really was checking/diagnosis appt. I went out bought a compact refrigerator for temporary use.Finally the day came and repair person orders the part that needs to be replaced. another two weeks passed. Second service day, The tech found it was wrong part. Another week or 2 passed. Second order was wrong again. Why it's happening??!!?? The third one was RIGHT!! The tech installed the part successfully and left. Humm...Still not working properly. Some other tech came out after another week...he orders part again,. different part this time. Another week passes... Finally after more than 60 days, it's working again! No one need this. horrible experience. Who's fault was it? or it was just meant to be? I am confused...
Southampton, PA 18966
From Business: Welcome to Ralph Messina & Son Appliance Service Inc. We are a family-owned and operated business, with over 50 years of experience in appliance service and repai…
5124 State RdDrexel Hill, PA 19026
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150 N Black Horse PikeMount Ephraim, NJ 08059
From Business: Founded in 1971, All Brand Supply offers a full line of Janitorial Supplies and Appliance Parts. We ship products nationwide and offer Free Delivery to customers …
Our Whirlpool front-loader basket broke, and it was covered by the Sears extended coverage plan. The service team was supposed to be at the house between 8 Am - noon and showed up at 1:30 PM (with no call that they would be late). However, the team did appear to know what they were doing and replaced the entire basket assembly and connecting parts in 2 hours at no charge (covered by service plan). So far, post-repair, washer is back in working order. In general, I take advantage of the once-a-year free check-up provided by the service plan. I have found the various Sears appliance repair staff knowledgable and usually more reliable as far as being on time than this particular visit.
I first went to them in November 2013 for a refrigerator, it works excellently. Fast service great quality so when I needed a washer and dryer I thought they would be a safe choice. Ha. They delivered a stacked washer and dryer to me that firstly was missing parts, I was told to get them from home depot because they did not have them. Once it was all set up it didn't work. They told me everyday that week they would be out and never came. I threatened to get my refund and they came out. It still doesn't work.
I have to admit, I was a little doubtful at first because the initial visit was only the service visit. Which I was not informed of. However, after several weeks of rescheduling (on our end), the technicians were prompted and courteous! I really appreciated there time and patience. In addition, providing the reminder calls and the emails were most helpful!!!:) Thank you,Kia
Our washer broke, and the technician came, fixed it quickly, and it's been working great ever since. I only give 4 stars instead of 5 because it was over a week before we could schedule someone. That's a long time without a washer. But when he got there, service was wonderful.
Our washer stopped working one day. I called Sears and they ordered the parts. The technician arrived on time, knew exactly what was wrong and fixed it immediately. He also checked my dryer at the same time with the service plan. Would recommend highly.
Great service! On time and helpful. Gave me tips for ongoing maintenance and checked everything before he left. Thank you Sears