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Service Excellence Since 1989

Rated "A+" by Angies List and the Better Business Bureau

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General Info

Welcome to the internet home of Custom Electronics, your factory authorized service center for JVC, Sharp, Toshiba, Hitachi, NEC, Fujitsu, Pioneer, Mitsubishi, Viore and Akai.

Custom Electronics is family owned and operated and has been serving your electronic repair needs since 1989.We offer fast and friendly service on all makes and models of digital and analog direct view, LCD and Plasma TV, Digital Camera, Camcorder, and Video Recorder products.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Fax Line: (901) 384-4131

Services/Products

We Service, Plasma, LCD, Fast Service, Factory Trained, Digital Camcorder and Cameras, Big Screen TV

Payment method
visa, discover, debit, check, insurance, mastercard
Social Links
Categories
Television & Radio-Service & Repair, Consumer Electronics, Television & Radio Stores, Video Equipment & Supplies
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Reviews

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wmcengineer

12/28/2010

Overall
Professional Service

Pleasantly surprised by the clean store and their willingness to listen to my specific problem. Very nice people and I recommend highly.

smiller5022

12/16/2010

Overall
First Class Service!!!

My experience was nothing short of wonderful! Man on phone (Jeff) knew his stuff and showed a genuine concern for me as his customer. I'll be back!

Magic12

12/15/2010

Provided by Citysearch - 
Overall
Fantastic TV Repair!

Totally outstanding service. Extremely thorough! Makes sure the customer is happy. Prices are more than reasonable. Customer Service is top-notch. Everyone that I spoke with was so friendly and polite. They made every attempt to explain what was wrong with the TV and what they did to repair it. You will be so happy you chose Custom Electronics to repair your TV!

anonymous

12/14/2010

Provided by Superpages - 
Overall

I had a kitchen fire that caused my 73" DLP Mitsubishi to not power up. I did a google search for repair shops in Bartlett area, and was impressed by the 4.5 stars, as opposed to other area repair services. My call was placed, and within moments I was called back and within 2 hours had the owner come in and do an in home diagnostic. I was extrememly impressed by his professionalism and knowledge, as well as his pleasant personality and prompt diagnosis and overall service. The exceptional service he provided restored my faith in repairmen, and I will always recommend his service to anyone in the future.

JGF73

12/07/2010

Provided by Citysearch - 
Overall
The NICEST guy

Although he didn't carry the part I needed, he was more than happy to give me the names and numbers of the people who probably could. If I EVER need t.v. service, Custom will be the first call I make.

cbupolicechief

11/05/2010

Overall
Professional Service

I had a kitchen fire that caused my 73" DLP Mitsubishi to not power up. I did a google search for repair shops in Bartlett area, and was impressed by the 4.5 stars, as opposed to other area repair services. My call was placed, and within moments I was called back and within 2 hours had the owner come in and do an in home diagnostic. I was extrememly impressed by his professionalism and knowledge, as well as his pleasant personality and prompt diagnosis and overall service. The exceptional service he provided restored my faith in repairmen, and I will always recommend his service to anyone in the future.

CBUpolicechief

11/01/2010

Provided by Citysearch - 
Overall
BEST TV SERVICE EVER!!


I had a kitchen fire that caused my 73"" DLP Mitsubishi to not power up. I did a google search for repair shops in Bartlett area, and was impressed by the 4.5 stars, as opposed to other area repair services. My call was placed, and within moments I was called back and within 2 hours had the owner come in and do an in home diagnostic. I was extrememly impressed by his professionalism and knowledge, as well as his pleasant personality and prompt diagnosis and overall service. The exceptional service he provided restored my faith in repairmen, and I will always recommend his service to anyone in the future.
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anonymous

08/25/2010

Provided by Superpages - 
Overall

Brought my LCD TV in and even told the old heavy set guy what part was needed, as I spoke with a Samsung Tech before bringing it in. He was not friendly. After 2 weeks+ of waitng I called since I was getting no feedback. He said they couldn't find anything wrong and that would be $80, and that I should hurry and pick it up before they go on vacation. I took it to another shop and they had it fixed in days....same part I told him. Incompitent "service"...feel ripped off.

Overall
My NAD receiver is better than ever thanks to Custom Electronics!

I own a high-end NAD receiver ($700) that was making a buzzing sound for about 30 minutes upon start-up. Custom Electronics fixed this very quickly within one week, but there was still a static-like sound coming from all the speakers when listening to a digital source. We took the receiver back to Custom and they took care of this problem at no charge and updated the firmware on the receiver, too. My receiver is now working better than ever and I am extremely satisfied with the service I received. True professionals!

jeremydanielreed

08/12/2010

Provided by Citysearch - 
Overall
Fantastic! My NAD receiver is better than ever!

I own a high-end ($800) NAD receiver that was making a buzzing-sound for about 30-minutes upon start-up. Custom repaired this pretty quickly (with about 1 week). When we took the receiver home and connected it, it was making a static-like sound on all the speakers. We took the receiver back, and Custom repaired this at no additional cost in addition to upgrading some firmware on the receiver. The receiver is now working better than ever and I am glad we got this repaired instead of just buying a new model. I'm very satisifed!

anonymous

07/08/2010

Provided by Superpages - 
Overall

very impressed with their operation. would recommend to anyone needing TV repair.

joeysulipeck13

04/09/2010

Overall
I Recommend

Almost everything we own these days is run by a complicated electronic brain. Therefore, almost everything we own is going to eventually malfunction. I came across Custom Electronics by way of a Costco repair on a Hi-Def TV, and I'm glad I did. These guys really wanted to solve my problem, and went above and beyond to do so. They also exceeded my other requirements in a company: professionalism and courtesy. They exceeded my expectations on all fronts, and not only do I recommend them, I plan on giving them more of my business.

anonymous

03/03/2010

Provided by Superpages - 
Overall

office staff are very nice. fixed my tv correctly and works great.

kendraphoto

12/16/2009

Overall
nice people - fast service

wolf camera sent me to this store because they would have had to send my nikon out for repair. custom electronics had it fixed in less than a week!

really liked the clean store and friendly people. highly recommend.

rkeller64

12/04/2009

Overall
Friendly and Reliable Repair

I borrowed my sons Canon 5D to take on my cruise and broke the card reader in the camera.

Wolf Camera told me it would be two to three weeks to repair if they fixed it and referred me to Custom Electronics.

I am very pleased with the fast service and reasonable price. The store staff is very friendly and the repair charges were exactly what I was quoted.

I highly recommend this store.

BLePlante

10/14/2009

Provided by Citysearch - 
Overall
Very pleased.

I had several problems with my Pioneer receiver and all were repaired as promised. People at counter are very nice and listen to your concerns.

anonymous

07/30/2009

Provided by Superpages - 
Overall

I normally don't waste my time with reviews but this company is worthy of my time. My whole experience with this business was just wonderful. It appears as though this company and its staff realize the importance of word-of-mouth advertising, they impressed me greatly! K. MeadePfizer Corp.