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Please contact the business for updated hours/services due to the COVID-19 advisory.

Service Excellence Since 1989

Rated "A+" by Angies List and the Better Business Bureau

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General Info

Welcome to the internet home of Custom Electronics, your factory authorized service center for JVC, Sharp, Toshiba, Hitachi, NEC, Fujitsu, Pioneer, Mitsubishi, Viore and Akai.

Custom Electronics is family owned and operated and has been serving your electronic repair needs since 1989.We offer fast and friendly service on all makes and models of digital and analog direct view, LCD and Plasma TV, Digital Camera, Camcorder, and Video Recorder products.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Fax Line: (901) 384-4131

Services/Products

We Service, Plasma, LCD, Fast Service, Factory Trained, Digital Camcorder and Cameras, Big Screen TV

Payment method
visa, discover, debit, check, insurance, mastercard
Social Links
Categories
Television & Radio-Service & Repair, Consumer Electronics, Television & Radio Stores, Video Equipment & Supplies
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Reviews

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CBUpolicechief

11/01/2010

Provided by Citysearch - 
Overall
BEST TV SERVICE EVER!!


I had a kitchen fire that caused my 73"" DLP Mitsubishi to not power up. I did a google search for repair shops in Bartlett area, and was impressed by the 4.5 stars, as opposed to other area repair services. My call was placed, and within moments I was called back and within 2 hours had the owner come in and do an in home diagnostic. I was extrememly impressed by his professionalism and knowledge, as well as his pleasant personality and prompt diagnosis and overall service. The exceptional service he provided restored my faith in repairmen, and I will always recommend his service to anyone in the future.
Edit - Delete

Overall
My NAD receiver is better than ever thanks to Custom Electronics!

I own a high-end NAD receiver ($700) that was making a buzzing sound for about 30 minutes upon start-up. Custom Electronics fixed this very quickly within one week, but there was still a static-like sound coming from all the speakers when listening to a digital source. We took the receiver back to Custom and they took care of this problem at no charge and updated the firmware on the receiver, too. My receiver is now working better than ever and I am extremely satisfied with the service I received. True professionals!

jeremydanielreed

08/12/2010

Provided by Citysearch - 
Overall
Fantastic! My NAD receiver is better than ever!

I own a high-end ($800) NAD receiver that was making a buzzing-sound for about 30-minutes upon start-up. Custom repaired this pretty quickly (with about 1 week). When we took the receiver home and connected it, it was making a static-like sound on all the speakers. We took the receiver back, and Custom repaired this at no additional cost in addition to upgrading some firmware on the receiver. The receiver is now working better than ever and I am glad we got this repaired instead of just buying a new model. I'm very satisifed!

joeysulipeck13

04/09/2010

Overall
I Recommend

Almost everything we own these days is run by a complicated electronic brain. Therefore, almost everything we own is going to eventually malfunction. I came across Custom Electronics by way of a Costco repair on a Hi-Def TV, and I'm glad I did. These guys really wanted to solve my problem, and went above and beyond to do so. They also exceeded my other requirements in a company: professionalism and courtesy. They exceeded my expectations on all fronts, and not only do I recommend them, I plan on giving them more of my business.

kendraphoto

12/16/2009

Overall
nice people - fast service

wolf camera sent me to this store because they would have had to send my nikon out for repair. custom electronics had it fixed in less than a week!

really liked the clean store and friendly people. highly recommend.

rkeller64

12/04/2009

Overall
Friendly and Reliable Repair

I borrowed my sons Canon 5D to take on my cruise and broke the card reader in the camera.

Wolf Camera told me it would be two to three weeks to repair if they fixed it and referred me to Custom Electronics.

I am very pleased with the fast service and reasonable price. The store staff is very friendly and the repair charges were exactly what I was quoted.

I highly recommend this store.

BLePlante

10/14/2009

Provided by Citysearch - 
Overall
Very pleased.

I had several problems with my Pioneer receiver and all were repaired as promised. People at counter are very nice and listen to your concerns.

sfsmitty

07/30/2009

Provided by Citysearch - 
Overall
excellent repair shop

found this place after being put through the ""mill"" by two other repair shops. i really liked the way i was treated by them, very polite and explained everything to me before repair was done.

dbanka

07/23/2009

Overall
Best Customer Service Ever!

I had no sound in my Sharp Aquos LCD TV. Got their contact from SHARP company as their authorised service station.

They did door-to -door pick up and drop off at scheduled timings. They did a good job and resolved the problem. The two professionals that I met were exceptionally nice and patient enough to answer all my questions and concerns.

lakers1fan

06/29/2009

Provided by Citysearch - 
Overall
Very Helpful and Courteous!

People are very nice and friendly. Sent to them by Best Buy for my Samsung LCD to be repaired.

musikman12

06/24/2009

Provided by Citysearch - 
Overall
Nicest service people ever.

These people came to my home to pick up my broken TV. The two men were very nice and professional, I was impressed with how they pampered my TV when loading it on the truck.
I've used other repair services prior to this time but none even came close to the refreshing experience of good customer service shown by these guys.

L. Mitchell

macpat45

06/01/2009

Provided by Citysearch - 
Overall
Limited...

Called about replacing a dlp lamp. Woman on phone said they would not use a lamp I bought myself, nor would she price quote for one of their own lamps and replacement cost. You get the feeling these places don't like the fact bulbs are only $100 now on ebay so the days of the $300+ replacement are nearing to an end.

rluellen

02/15/2009

Overall
highly recommend

very nice on the phone and in person. delivery men were great and on time, very polite.

skydiveguy

01/06/2009

Overall
Thank you....

Took my JVC theater system to them because of no power, they tested and told me there was nothing wrong with it. Connected system back at home and discovered bad power strip! Thank you for being honest.



K. Oster

hbarber202

04/24/2008

Provided by Citysearch - 
Overall
Wow, friendly people and great service!

Referred by Best Buy to have our Pioneer plasma repaired. What a great experience. No hassles and honest people.

Thank you for your wonderful service,

R. Barber

wal123

03/05/2008

Overall
highly recommend - A+

referred to these people from best buy. honest work at a fair price. very nice people and polite. came to my house when promised on time.

dsn116

01/31/2008

Overall
thank you

tv fixed fast and at price promised. nice to do business with and will tell others also. thank you!

videopro

01/01/2008

Overall
Courteous and Professional - Thank You!!

Repaired my Panasonic DVX-100 in a reasonable amount of time. Nice people, very professional and clean. Highly recommended. Thank you to Joseph for answering all my questions.